TeamSport Go Karting Stockton Reviews Summary

Facilities and Environment

Pros:

• "great friendly staff, lovely clean environment, very spacious."
• "Easy to get to and park. Clean and friendly with large cafe/seating and two separate viewing areas."
• "The facilities are excellent spacious and well layed out from reception right though to the entry of the trackside."
• "Nice modern venue and very nice, friendly and safe staff."

Cons:

• "Staff were helpful although the entrance is a little empty and it wasn't entirely clear where to go at first."
• "No lift or baby changing facilities however and lots of stairs."
• "race suits were tired and smelly. Velcro fasteners not functional."
• "The building was hard for my wife to watch the family in wheelchair, had to struggle up the stairs as no lift, not suitable for disabled people."

Staff and Customer Service

Pros:

• "The staff were very professional & friendly particularly Tyler who went above and beyond the call of duty."
• "Staff are fantastic, well organised and you can tell incredibly safety focused."
• "The staff are extremely friendly and a good laugh."
• "Staff are good, equipment is good."

Cons:

• "The young lad who "served" us at reception was about enthusiastic as me wanting to pay £7.99 for the balaclava and gloves."
• "Staff complained to customers about being paid less than minimum wage."
• "This behaviour was the same across other staff too, with no ability and understanding on how to deliver good customer service."
• "The host was amazing, one star for her, one for the track. The Marshalls were disappointing."

Track and Racing Experience

Pros:

• "Great track, good mix of fast straights, wide sweeping corners and really technical tight turns."
• "The circuit is well laid out with sharp turns and changes in elevation making good use of the space."
• "It's a fantastic venue. The track is well laid out with both technical and high speed sections."
• "The track is a slippy surface so be prepared for no grip, lots of drifting to be had."

Cons:

• "The track is short and narrow on two levels and different levels of grip making it difficult to overtake."
• "The track is below the standard I've come to expect from TeamSport. However I can't fault the staff or the facilities."
• "The track is too narrow with every turn being sharp, it's difficult not to make contact with other karts."
• "Not a good place to go karting if you wanna actually drive fast, whenever anyone has a spin out the entire track has to halt."

Cost and Additional Charges

Pros:

• "The prices are low while the jumpsuit and helmet you don't need to rent."
• "Was my sons birthday which I told each staff member. He never got offered the gold suit or the helmet overs which other kids parties there did."
• "Drinks at the bar were far too over-priced, £3 for a bottle of Oasis that otherwise would have been £1.50 maximum in any shop."
• "I've been to over ten Go Kart Tracks, including 3 owned by TeamSport, which were all Fantastic!"

Cons:

• "Checked in, paid for gloves and balaclava, despite website stating they provide all you need."
• "The only sour point is the inevitable wallet scraping so that you have to hire a balaclava and gloves but you can keep them for next time."
• "booked for my son's 13th birthday a lot to pay per head but they loved it however wasn't so keen at been forced to pay another £23 on arrival."
• "VERY UNFAIR RACES. PEOPLE WASTING MONEY AND TIME DURING THE RACE TO GET FUEL FILLED IN THE KART."

Safety and Accessibility

Pros:

• "Staff are fantastic, well organised and you can tell incredibly safety focused."
• "Despite the many flaws the go-karting experience itself was decent. There is a big focus on customer safety."
• "The staff were great from start to finish and the facilities looked fantastic."
• "Absolutely brilliant social distancing managed well."

Cons:

• "The building was hard for my wife to watch the family in wheelchair, had to struggle up the stairs as no lift, not suitable for disabled people."
• "The track is too narrow with every turn being sharp, it's difficult not to make contact with other karts."
• "Yellow go slow lights are constantly on so it more or less means it is more of a kids funfair ride."
• "Poor marshaling. One child could not drive a kart and crashed on most corners and was going at less than walking pace."