TGI Fridays - Gateshead Metrocentre Reviews Summary

Staff and Service

Pros:

• "Absolutely awesome, attended a friend's kids party and the staff couldn't be more friendly and accommodating!"
• "Visited with wife, daughter and grandkids, awesome atmosphere and the staff were great, very attentive."
• "The atmosphere was good sat on a booth and the team of staff were brilliant."
• "There's a particular staff member who works here who was really helpful and down to earth."
• "Cannot fault the waitress or the Manager in the way they dealt with it."
• "Very polite staff. Extremely vigilant with food allergens."
• "Had a lovely meal and a great experience in here tonight, staff were brilliant and friendly especially our server Lauren."
• "The staff are very friendly, to the extent that the manager came to take our order due to the high volume of people."

Cons:

• "To be honest, the food is pretty good, but the service was appalling."
• "The only reason I dropped a star and probably wouldn't come back is I thought it was a bit too costly."
• "My first time going to this restaurant and I can safely say I will not be returning... almost burnt in some places... staff were okay sometimes being rude."
• "The staff were okay sometimes being rude as they would sometimes hover around my table and talk to each other while I try to enjoy anything this place had to offer."
• "The staff didn't have a clue. The starter was ok but we ordered steak for our main and I have to say it was as tuff as old boots."
• "Appalling!! The staff were unfriendly even rude, I never complain as I understand that staff have to work really hard but felt I had to air my concern."
• "I usually like Fridays but not at this location! Had to ask several times to take our order and the guys were just making groups and chatting!!"
• "Food was cremated, the wife's steak was over done... Awarding a second star because our server, Ben, was magnificent."

Food Quality

Pros:

• "Food was nice as usual, I'd maybe say the sesame seed chicken with Jack Daniel's glaze wasn't as crispy as usual but still yummy!!"
• "We had the chicken fingers and they tasted delicious. They were piping hot and came with chips and a selection of sauces."
• "Sesame chicken strips and jack Daniel’s sauce. Unbelievable! Meals are slightly more expensive than your average place, but well worth it."
• "Food was delicious, and it has been a long time since I have been and still lived up to expectations."
• "Very good. Although we didn't have a reservation, they let us in within 20min."
• "The food was good and the atmosphere was very conducive towards creating an enjoyable family dining environment."
• "Food was beautiful; decided to be good(ish) so I had the crispy duck salad and my boyfriend got the ribs, we also got garlic bread."
• "Great food but what really made my day was the service."

Cons:

• "Visited with wife, daughter and grandkids... waaay over priced for the quality of the food. 10 bucks for 3 chicken wings which were still freezing cold in the middle."
• "I recently bought a chimichanga for £18.80 which came with absolutely no sides. Now whilst this was quite tasty, almost £20 for a single item the size of a small burrito with no sides at all is really not good value for money."
• "Food was far below the standard I expected from the price I paid. Basic pub food, that to be honest I've had better in a wetherspoons."
• "My first time going to this restaurant and I can safely say I will not be returning the burger I ordered looked decent but was very dry and bland and almost burnt in some places."
• "The food took far too long to arrive for a fairly empty restaurant, especially as we could see our meals under a heat lamp for 5 to 10 minutes."
• "Food here for a TGI Fridays was mediocre and I was disappointed; my steak which I asked for med-rare was med-well done and had hard chewy bits in."
• "Food was okay, but prices are very expensive. Honestly marginally better than a Weatherspoons but double the price."
• "Food and service was lush, been to the metro one inside twice can't fault it love it, but don't go to the one outside near Mazda, different experience forgot our order and drinks was for my bday and wouldn't allow me to use my voucher for free cocktail even though was valid."