Address: 7 Lauderdale Rd, London, W9 1LU, United Kingdom
Phone: +442031514504
Rating: 4.8
based on 269 reviews.
Customer Service
Pros:
"His honest, 'not pushy' manner really did provide me a sense of trust."
"During our rental process, she has demonstrated being an eager professional, attentive and full of advices and proper suggestions to make easier our deal."
"The team, Steve and Margit, who assisted me were very professional and calm."
"George Kyriacou was our contact there and he was exceptional, very responsive and pro active."
"We really appreciate the sound, practical and sensible guidance and advice given to us by Josh Holmes."
"I felt so comfortable working with her that would certainly recommend her to all my friends if they look for a property."
"Their professionalism was evident from the start, guiding me through every step of the process with expertise and a genuine commitment to excellence."
Cons:
"It took them 3 months to sort out all the issues."
"They turn up late to the viewing."
"Totally deceived from the beginning when they promised me they would’ve fixed a 'minor' crack in the ceiling which was eventually neglected and got worse, leaking water into the flat."
"I was told that the property would be professionally cleaned before I got there and can assure you it wasn't."
"Even then they wanted to raise the rent and said to our landlord 'well if they don't want to pay, you can just kick them out and we find you new tenants!'"
"Seems like they just wanted to say what I wanted to hear to get an offer on a property."
"When we renewed they said because there's a minor change on the Contract, we have to pay and go through the ENTIRE PROCESS again."
Professionalism and Expertise
Pros:
"Alina was extremely professional and knowledgeable."
"Feels like a closely knitted team who cares about the people, not the transactions on the properties."
"Once the price was agreed, they were very efficient at pushing things forward with solicitors, seller, surveyors and other parties involved."
"Margit was immensely helpful in arranging repeated viewings, providing unbiased input, and above all, there was no push or pressure from her to try and clinch the deal."
"George Kyriacou, a sales negotiator at Greene and Co Maida Vale has given excellent customer service in helping us with our property search."
"I would definitely recommend him to anyone looking for a new place."
"The agent Alina Murphy was very helpful in process of my first property purchase."
Cons:
"There are many things we want to remove from flat and the agency told us 'no problem' at the beginning but now I have to deal everything myself."
"Now I can't change it because of their mistake."
"I wanted to warn any potential landlords who would consider working with Greens & Co."
"Even when we tried to get our deposit back, they were adamant about giving it back to us."
"These 'people' give little regard to you as a human, they may put on there smiles and charms, until they get your money then you're just a thing they 'unfortunately' have to deal with.....until you have money again!"
"They became unorganised once they have your money, they don't like answering your question unless you email and phone at least 5 or 6 times."
"Absolute worst experience with these estate agents."
Responsiveness and Communication
Pros:
"Given the fact that I was abroad he ended up doing far more than was expected of him in terms of chasing, coordinating and resolving issues."
"He was also very supportive throughout the process and played a vital role for us to be able to exchange contracts within a reasonable timescale."
"All the team at Greene and Co are easy to deal with and all the properties I look at are relevant to me."
"Professional and proactive, they also had the best sense of the local dynamics / value of any agent we spoke to in the area."
"Three cheers for George Kyriacou in the Maida Vale office!! He was the agent who sold my property."
"She brilliantly navigated both solicitor's (who weren't always great at responding)."
"George gave me great advice, and put me in touch with a really good Broker that Greene & CO use."
Cons:
"The inventory missed blatant items like a broken window and some mold from a leaky pipe."
"I can only assume that they haven’t conducted any viewing for 6 weeks, otherwise they would have noticed the damage to the ceiling and the kitchen."
"I understand that the contract stated that the flat needed professional cleaning at the end of the tenancy (the flat was cleaned by me), but asking for £200 to cover cleaning expenses (which were never carried out) after selling the apartment to someone else is despicable and greedy."
"They misspell my name incorrectly 4 TIMES, on the contract."
"After that, they only say 'It is not our problem, find solutions with Landlord' for each and every promises they gave."
"At the time the place we were in became a building site, as they were building another layer of flats above us, which we were not aware of this becoming a thing."
"They also wanted us to pay to renew our contract after the 1st July 2019."