Walton Street Cycles Ltd Reviews Summary

Customer Service

Pros:

• "The service was to the point but friendly enough."
• "I have been there several times recently for repairs and maintenance, finding their service very efficient with reasonable pricing."
• "Highly recommended as a place to go for any bike repairs."
• "A shop with genuinely passionate cyclists who have a long term view and know that customer service is key."
• "They really deserve an outstanding review, they really know how to treat their customers."
• "Always a great quick and reliable service."
• "The guys were really knowledgeable and honest, and it all seemed very good value for money."

Cons:

• "First off, one week for a simple repair? Absolutely shambolic."
• "Having spent a year on fieldwork abroad, I returned to Oxford to have my bike tuned-up... was met with the rudest, most sarcastic serviceman that I have ever encountered."
• "Really felt uncomfortable and the service wasn’t friendly at all."
• "Avoid coming to this shop if you have any alternative option at all."
• "I was very annoyed by the attitude of the repairman in the Walton Street Cycles as well as his words."
• "The customer service is abhorrent."
• "Seriously do you guys think you’re funny? Incompetence exemplified."

Pricing

Pros:

• "The bike hire is good value, speedy and quite hassle free."
• "It all seemed very good value for money."
• "Fair pricing and the staff are knowledgeable, friendly and helpful."
• "It was reasonably priced considering the small scale of the job."
• "Price was great, and didn't push the upsell on other bits that need work."
• "This is easily the most friendly cycle shop in Oxford, with cool stock, low prices and personal service that you don't get in bigger stores."
• "The shop team kindly helped resolve the issue, no charge and got my single speed on the go again."

Cons:

• "For bigger works or parts I have to say they are on the pricey end, compared to other bike shops in Oxford."
• "You agree to a price for a checkup and then when you pick it up they tell you they swapped out your lights and you owe them an extra £20 without any warning."
• "They offered to sell the parts for a price twice as big as I could buy these things on Amazon."
• "I do think the bikes were a bit overpriced, and you can find them cheaper elsewhere."
• "They charged £40 for one inner tube and one pair of break pad (the market price £8 for inner tube!)."
• "But the day I was supposed to collect my bike, I was told to pay extra £100 to fix the brake!!"
• "Imagine my surprise and horror when this morning an employee called me to inform that yet another part needed to be replaced at an increased cost of 25 pounds."

Repair Quality

Pros:

• "The bike runs so smoothly and the gears, hydraulic brakes and front forks are working perfectly."
• "Nothing too much trouble, sent road bike in for fix and finished same day, just like new!"
• "They repaired my bike at lightning speed."
• "Took it into these guys and they did a great job at fixing it up as well as giving me recommendations on how to look after it."
• "Jamie and team managed to get the old garbage bracket out, replaced with a high quality fully encased one, oiled up the chain, and got me riding again by the next day."
• "An injured finger prevented me from fixing a puncture on a Brompton front wheel - after a call, I took the wheel to the shop and a friendly mechanic fixed it on the spot."
• "I'm so happy with my new bike - Thank you Team!"