The Stretton Fox Reviews Summary

Service

Pros:

• "The service was brilliant from the young lady that served us and the young man who brought us our food."
• "Our waitress, I think her name was Abbie, was great. She couldn't have been more helpful."
• "Our waitress EllaT was excellent, she was charming and knowledgeable about the menu."
• "Service from Ella was fantastic at the table and Sunday roast was very comprehensive and well cooked."
• "Our waitress was Katie who was very pleasant and attentive."
• "Service and food were brilliant, well cooked and just the right size portion."
• "The staff were friendly and attentive."

Cons:

• "Young staff that dont engage well with customers."
• "Service here has always been a bit rubbish."
• "The service was appalling. Waitresses who did not want to be there!"
• "The service was slow at times."
• "Service was slow and items did not turn up leaving us to have to repeatedly ask."
• "The service generally from our server was very slow and she had to be chased continually."
• "Service was painfully slow."

Management

Pros:

• "On a positive note.... the manager was polite and understood the issues we had and reimbursed us on the account we had hardly eaten."
• "We were welcomed by Chris who lead us to our table & introduced us to our waitress Georgia who was superb."
• "The staff were really accommodating and put me in a quiet area so I could crack on with my work."

Cons:

• "There was no acknowledgment from the management to apologise or discount to the bill."
• "Asked to speak to manager (Amy) who came after 20 minutes wait who was totally unhelpful and became verbally abusive."
• "Clearly the manager did not want to be working and taking it out on paying customers!"
• "Rude appalling handling of complaint from Duty Manager (Chris)."
• "The manager acted like a complete coward, didn’t want to sort out the problem so he decided to just walk off and not talk to us anymore."
• "Unfortunately, a lovely restaurant is spoiled by management not adopting the customer as the heart of their business."
• "Clearly run by someone who doesn’t understand his/her role very well."

Food Quality

Pros:

• "Food hit the spot with 4 very happy tummies."
• "The food is perfect gastro pub fare, with a great selection on offer - I thoroughly enjoyed mine in the sun."
• "The food was of an relatively good standard."
• "Although few regular choices on the menu the quality of ingredients and preparation made it genuinely a cut above."
• "The food was amazing, 10oz rib eye was perfectly cooked and no fat or gristle at all."
• "Food was nicely presented."
• "The food was excellent."

Cons:

• "Food was okay but wouldn't say it was good."
• "I had the Lamb Rump, it had a lot of fat on it."
• "Banoffee pie that was really nothing like it should be - and overpriced."
• "The food was awful and the service was slow."
• "Poor food with a big price tag."
• "The food was really poor, processed and accompanied with a limp salad."
• "The roast beef on both dinners was raw in places."

Ambience

Pros:

• "The atmosphere is friendly, warm and cosy!"
• "Very nice place to look at and decorated to a high standard very clean too!!"
• "Nice atmosphere and the building design means you have separate areas which is nice."
• "And the atmosphere was perfect."
• "It is a lovely place to visit!"
• "Lovely good sized pub and dining room, plenty of parking."
• "We love this pub, stylish, cosy, inviting, a beautiful log fire that comforts you as soon as you walk in."

Cons:

• "Came for my grandads 80th birthday and was absolutely appalled from start to a cut short finish."
• "Lovely place, far too hot inside though with several open fires burning and the radiators on."
• "We felt ostracised and would never have called on there just for a drink and a bag of crisps-which wasn't even the flavour we wanted!!"
• "It was so cold... I had to leave my coat on and place my scarf around my knees as it was so cold."
• "Seated right by the door, which we wouldn’t mind except the whole restaurant was so freezing to the point where all of the customers had their jackets on."
• "The grounds looked a little untidy around the edges but unfortunately this is the fall out from COVID."
• "When I arrived we had been placed in the conservatory the least part of the pub that is authentic."