The Mermaid Inn Reviews Summary

Service

Pros:

• "The service and friendliness was amazing, very polite, well-mannered staff, lovely young people."
• "Staff very attentive but not over the top."
• "Staff were very chatty and friendly, providing a great service."
• "Staff were very friendly and everything was top notch."
• "The staff are very friendly and helpful, Guinness is very good."
• "Staff very welcoming and chatty."
• "Bartender and server were both lovely!"

Cons:

• "Booked a table today for my mother in laws birthday had to wait a long time to be served even tho the place was empty."
• "No smile, no interest, and clearly mocking other patrons."
• "The service was poor, and staff not that friendly."
• "I was also disappointed to see there was a 10% service charge added to our bill for 3 adults."
• "Service was slow. Ale pie was ok had better, chips were acceptable, mash was not acceptable."
• "The table service also be improved - food order was slightly mixed up, and one of the waiting staff could be better trained to provide better hospitality with a more friendly attitude."
• "Service is awful. Girl who served us wasn't very friendly."

Food Quality

Pros:

• "Very nice pub had Christmas lunch it was well worth, quantity was really good and food was very nice too."
• "Fantastic roast dinner and perfect service for adults and children - a ‘must to visit and eat in’ when going to Burford."
• "Food delicious and good value."
• "Great burger! Lovely log fire. Friendly English pub. Old building and full of character has two floors inside."
• "Can't fault the food or the price."
• "Food was good, quick and tasty."
• "The food tasted great and looked even better."

Cons:

• "Burgers were burnt to a crisp, the Mac and cheese was very citrus like and the glasses were not clean."
• "The menu is fairly limited, and the quality of food was disappointing."
• "Both meals that my wife and I ordered were so bad that neither one of us could put the effort in to get through eating them."
• "Unfortunately did not have a great experience with the service and food also to the price they charge."
• "Awful food and service."
• "How can an English pub prepare such disgusting fish & chips."
• "The food that came out now one in the table of 7 managed to finish their meal as the chips and onions rings were super oily."

Ambience

Pros:

• "The atmosphere is really cool; they had a fire burning in the fireplace when we arrived."
• "Lovely food and a beautiful open fireplace which makes for a lovely atmosphere."
• "Perfect place, with traditional English pub décor, for a delicious sandwich and a good beer."
• "The ambience and atmosphere outside in the courtyard felt like we were abroad, a real suntrap."
• "Had a lovely little cosy corner where you could eat and drink in peace."
• "Nice cosy old style pub downstairs with a nostalgic fire place - the real deal not electric ones..."
• "Cozy quintessential English pub."

Cons:

• "The whole place needs some tlc and refurbishment."
• "Very dark room, difficult to see."
• "We ended up finding a seat in the extension at the back, which was a bit disappointing as we had visited for the cosy old pub vibes in the front."
• "The area we were seated also smelled very strongly of cigarette smoke so we left without ordering."
• "Unfortunately the passive aggression from one member of staff who’s behaviour bordered on racism made it a deeply uncomfortable experience."
• "We were directed to the rear room which wasn't particularly atmospheric."
• "Visited the ladies, it was dirty, the hand towel bin was overflowing onto the floor!"

Value

Pros:

• "Food is good, but when paying, no one tells you that they're adding service charge."
• "For £9 very poor value."
• "Very reasonably priced, and very good quality too."
• "Food was reasonably priced and tasty."
• "Great British Pub food, at a reasonable price."
• "Nice old fashioned feeling pub."
• "Started with a delicious baked Camembert and baguette, followed by a tasty pie, followed up with a delicious apple pie and crumble."

Cons:

• "Revisited after a couple of years to find really expensive drinks (£11.10 x 2 pints!!)"
• "They sneakily add 10% service charge, when service takes a long time."
• "Slightly overpriced for the quality."
• "Disappointed with beer selection."
• "The food is overpriced for the quality you are getting."
• "Not great at all, soggy salad fish was swimming in oil."
• "Booked a table here tonight based on menu shown on website. Actual menu was very limited."