East Riding Leisure Bridlington Reviews Summary

Facilities

Pros:

• "The facility is amazing for great family fun we tried the indoor climbing walls suitable for children from age four, safe supervision half price offers off peak week nights great value easy parking great food."
• "It's the only leisure centre in East Yorkshire which has proper water slides and fantastic water spraying and playing elements which provide delight for kids, as well as the deep swimming facilities for adults."
• "The slides and children's area are great and keeps our 2 boys entertained."
• "The splash area had slides and lots to do for little ones including a water slide."
• "Slides and attractions are amazing and very good fun!"
• "The pools are awesome for little ones."
• "The swimming pool is great for families and includes plenty of entertainment for children."

Cons:

• "Being a new build they could have put air con in, made the pool areas bigger as it has been greatly reduced in size."
• "Not the cleanest water I've been in but mainly due to paper bands floating about/disintegrating in the pool!"
• "The temperature in the main pool was rather chilly."
• "The cafe area was a disgrace. The floor had food all over and trod into making the floor slippy."
• "The cafe shut its kitchen really early."
• "One annoying point is you have to walk all the way round to the cafe, and then you can't see into the pool to check on the kids."
• "The cafe is a lovely clean place where the staff are more than helpful BUT the gym overhead has ruined a relaxing visit due to the extreme heavy banging from the weights being dropped."

Staff and Customer Service

Pros:

• "Lovely warm n friendly staff and a fantastic location make this leisure centre absolutely perfect."
• "Very friendly staff, great place to go."
• "The staff were enthusiastic, helpful and extremely friendly."
• "The staff extremely helpful."
• "Staff around the pool are super focused on doing their job, keeping an eye out that everyone is safe."
• "Staff were friendly and helpful."
• "The staff were incredibly friendly & helpful."

Cons:

• "Customer service in the seafront shop was awful."
• "I'm not a member here but I did use their car park. My 5 week pregnant wife was in need of the toilet urgently but the lady at the reception would not let her use the toilet."
• "The smug woman didn’t even bother to try and help in any way."
• "Staff don't have a clue, staff need training for busy times because they clearly aren't confident in customer service."
• "Unhelpful rude reception and gym staff.. (several visits and no change)"
• "Car parking is a joke! As a monthly fee-paying member I have to try and get a space in the car park along with holidaymakers and the general public."
• "Poor staff, most of the time the pool is open is given over to various groups etc."

Value and Pricing

Pros:

• "Its less than 13 quid for a family ticket so well worth the money."
• "Kids loved it and it didn't cost a fortune, £12.50 for all 5 of us with parking is fantastic value."
• "A family ticket for £12.50 means we can have an affordable day out."
• "Prices are spot on! Very good value and so much too do inside."
• "Considering it only cost us £4.50 per adult & £3.50 for child it is fantastic value for money too."
• "We paid under £20 for our family of 4 to swim."
• "The prices are great so you can bring your family even when you're on a tight budget."

Cons:

• "Good gym and health suite but a little expensive if you don't have membership."
• "Bit pricey on the car park."
• "another place were they care more about money than the customers."
• "I found the cafe a little on the steep side. Especially the coffee."
• "Food in cafe is grim & overpriced."
• "The climbing wall looked good but was small compared to some we have been to."
• "Decent facilities, for Brid... However, full members shouldn't need a paper laminated wristband every time they attend."

Accessibility and Parking

Pros:

• "Save money by parking down the road - this place will discount your ticket by the amount spent on parking."
• "You get parking free for 3 hours go into leisure centre and enter your registration number at reception desk no need to buy a ticket outside."
• "Parking for 3 hours is free too swimmers, just give your registration number to reception who will enter it onto an iPad."
• "Parking outside the building is free when using the centre (put your reg in at the counter) so no additional cost for that."
• "You have to pay to park, but you get it refunded in the sports centre."
• "Parking is free if you are using the facilities. You pay for the parking on arrival and the reception staff refund it when you book in to do your activity."
• "Free parking."

Cons:

• "Ideally could do with a bigger car park, but that’s only because it’s rightfully so popular!"
• "I and approx another 10 cars spent about about 15 minutes driving round the car park looking for a parking space."
• "Parking can be a nightmare when it's full and on the holidays and there's no overflow car park."
• "Parking seems costly on arrival but you redeem a voucher at reception and they deduct most of it from the price of your swim."
• "Car park can get full but it's free if you use the centre."
• "Parking meters outside - no instructions."
• "Ample parking. Great pool with slide etc."