Kaspa's Bristol Reviews Summary

Customer Service

Pros:

• "I have been served by a girl who was very polite and confident and could convince us to make our choices as she seemed very knowledgeable about the menu her name was sarra, i highly recommend the place."
• "Polite and friendly staff. I always rate customer customer on top of everything."
• "The staff are very friendly and nice to talk to."
• "Excellent service particularly from Nikki."
• "Staff was friendly. We arrived 45min before closing time, they were already cleaning everything and they managed to serve us with a big smile and a lot of patience."
• "The service was really nice and friendly."
• "Friendly staff, amazing menu and great atmosphere."

Cons:

• "Your employees looked confused."
• "The customer service was appalling."
• "Staff behind the counter were grumpy."
• "The service was terrible!"
• "Very unclean and the service is terrible! Floor and tables not cleaned, toilets disgusting!"
• "The waitress, had zero customer service."
• "Staff rude. They got our order wrong twice then forgot one of the orders altogether."

Cleanliness

Pros:

• "We were the only ones in there! Clean and been before and will go again"
• "Children tried gelato and they fined it so delicious."
• "The shop is clean and comfortable."

Cons:

• "Table wasn't clean, and there were many similar."
• "Toilets are filthy."
• "Very unclean and the service is terrible! Floor and tables not cleaned, toilets disgusting!"
• "The table we sat at was sticky and dirty, the seats were covered in chocolate and some sticky residue."
• "Restaurant very dirty. Tables/floor and cutlery covered in food."
• "The inside is very dirty and not cleaned regularly."
• "The tables were grotty."

Food Quality

Pros:

• "Amazing tasty food great looking decor."
• "Lovely place to eat with family if it is not crowded."
• "The actual waffles were nice."
• "He really enjoyed the waffle with strawberry, white chocolate sauce and crushed digestives."
• "The food is amazing, honestly. Out of every dessert shop I've been in around the world. It's gotta be one of the best in England."
• "Very tasty food - the white chocolate waffle is a favourite of mine."
• "The desserts themselves were quite good."

Cons:

• "The peanutella tasted just the same as white chocolate."
• "The white chocolate tasted like mushroom."
• "I found a fly in the ice cream, the pina colada drink we had was disgusting and the waffle was plain."
• "Waffles are tasteless which they try to compensate with lots of low-quality chocolate sauce."
• "Crepe was chewy and the Bubble slush was just ice in a watery flavoured drink."
• "Food and hot chocolate was overcooked."
• "Took 25 minutes for a mediocre dessert to arrive."

Value for Money

Pros:

• "Not cheap, but not crazy expensive (considering everything is expensive these days)."
• "There are affordable shakes around £3.50 each."

Cons:

• "I ordered 3 ice creams and a pancake totalling just under £25. We sat and waiting another 28 minutes for the puddings to arrive."
• "Nice food but overpriced."
• "Didn't feel that sundaes have maintained their value for money since opening. Definitely decreased in size drastically."
• "We asked for tap water but were charged £1.95 each."
• "The place ran out of ice-cream and whipped cream which comes with the desert."

Atmosphere

Pros:

• "Love this place and my girls love it too."
• "We enjoyed our stay there and going to come back soon."
• "A fun place for the family with their wide booths and extensive choice."
• "Nice place to bring your kids or go with friends if you're in the mood for something suuuuper sweet."
• "The booths that you sit in are comfortable and feel as if you were in an American diner."

Cons:

• "Additionally although not really Kaspas fault there were many groups of families screaming and running around the establishment which essentially ruined the experience."
• "Unfortunately the music which was played was so bad that I wanted to cut my ears off!"
• "Looks like a strip club."

Management and Staff Training

Pros:

• "We expect all of our staff to be courteous and show awareness and judgement when speaking to customers."
• "She did a great job.. do a better job Kaspas!"

Cons:

• "When placing our order the guy at the till was typing on his phone, then asked us to repeat the order as he missed it."
• "We were not told whether we went to the counter to order or if they would come and take our order."
• "Manager simply argued that no one else has complained."
• "All the staff present were young, and I felt they didn’t care about the job, their customer service skill left much to be desired."
• "The staffs English isn’t the best so don’t understand anything that isn’t directly on the menu."
• "OMG were to begin so we walked in and the staff were not very welcoming to us."
• "Wouldn’t recommend. Poor management."