Budget Bikes Reviews Summary

Customer Service

Pros:

• "The customer service was excellent, this was my experience."
• "Good people Good atmosphere no pressure."
• "Staff were very friendly and helpful prior to purchase, never pushy and always willing to entertain the many questions I fired at them."
• "Professional and helpful service. Steve, our sales lead was knowledgable and a pleasure to deal with."
• "Special thanks to Adam for friendly and helpful customer service. :D"
• "The staff are honest and genuine in their help."
• "The guys were sympathetic and helpful."

Cons:

• "I have never spoken to someone who feels it's appropriate to talk over me."
• "Complete disregard for the customer."
• "Customer service was ok but it felt half hearted."
• "Communication ignored since, if you cant go there, test ride and see everything for yourself. Dont trust this shop or the people who work there."
• "Been waiting two days for call back each time I called them they promised call back got so annoyed I bought elsewhere."
• "The garage phoned them daily, with no response whatsoever."
• "They never returned any calls albeit I constantly chased them."

Quality of Bikes

Pros:

• "Bought a fjr 1300 2 years ago now ..great bike no problems with it at all."
• "If you're looking for a second-hand bike, this is the perfect place to start. Their prices are low."
• "First bought a bike from these chaps over ten years ago, and was delighted to see that the shop has trebled in size since that time."
• "Back tyre was lower than described over the phone so they agreed to provide me with a new one at no extra charge."
• "The bike - 9 year old 1100 dragstar custom with only 1100 miles on the clock - was immaculate."
• "Received the bike via delivery only took a week with a fresh Mot. The bike was in lovely condition for its age."
• "I love my GSXR 1000 and Budget Bikes had the bike at a price I could just about afford."

Cons:

• "Bought a ducati 748 few years back the brake pads lasted less than 100 miles it needed new chain and sprockets no service history so got the cam belts changed to be safe."
• "After only 900 miles bike got packed up."
• "I was clearly sold a pack of lies."
• "Charged more than the bike would cost brand new, didn't provide log book or manual."
• "Sold me a bike that has blaitently been crashed & repaired previously."
• "If you buy a bike from here you should expect to be buying a death trap."
• "Big selection but wot is advertised is not wot u find.. I Saw a bike online and wen I got there it Looked like that it had been there years absolute wreck nothing like the photos, complete waste of time and miles!"

After-Sales Support

Pros:

• "The salesman was informative of the procedures they follow and told me about the 30day warranty."
• "The bike was fixed and budget bikes payed the bill."
• "Recently a minor fault occurred on the front fork, which although was out of warranty, they repaired it free of charge."
• "Any issues ive had they have been very helpfull."
• "Terry and the rest of the guys were very friendly and helpful let me try out the bike for as long as I wanted."
• "I cannot fault the customer service, any problems were soon rectified."
• "Bike was serviced and 12 months MoT was put on as promised."

Cons:

• "After many calls they never called him back to rectify the fault or offered a replacement bike or refund."
• "The follow up call with replacement parts for other damage found never happened."
• "Sadly I wouldn’t recommended this place, if you ask me back in November 2018 I would say it’s amazing, many bikes and good prices but unfortunately had really bad experience."
• "STAY AWAY FROM THIS SHOP AT ALL COST PLEASE."
• "The bike in question spent nearly two months being repaired and returned with often the same problems as before."
• "Was told that the owner will look into the case but never heard anything back and it’s been nearly 2 years."
• "Not good Experience As the delivery was late And there was a fault on the bike at when I got the bike And they are saying I have to pay to get them to pick it up and take it back To get it fixed when it was therefore in the first place So I suggest do not buy a bike from this communication is rubbish not good."