Motorcycles UK Reviews Summary

Customer Service

Pros:

• "Chris and Darren were an absolute pleasure to deal with! Accommodating and extremely pleasant."
• "I can't speak highly enough of this company. I've returned to two wheels after a few years away and buying a bike online was nerve-wracking. Once I'd spoken to Steve there was no problem, helpful & honest."
• "Just had a delivery of my new (to me) Tiger XCX. Delivered to me by Darren 2 days after purchase. The bike was exactly as described, if not better than."
• "The team at Motorcycles UK were excellent from start to finish, they answered all my questions, and got the bike turned around really quickly for me."
• "Chris from Motorcycles UK was extremely professional, friendly and helpful throughout the purchase and delivery of my Suzuki GSX-S1000F Phantom."
• "Chris and Darren really are a pleasure to deal with. Their attention to detail is something you don't get these days at other places."
• "The guys at Motorcycle UK (Swindon) are frank, surprisingly honest and possess a wealth of experience that can have no compare!"
• "I have just purchased a stunning Monster 821 from Motorcycles UK. I dealt with Chris who was excellent throughout."

Cons:

• "On Saturday I was booked in to view a bike that I was going to buy and was given the first viewing when opening on the Tuesday. Upon arrival was told that the bike was sold on the Sunday and I was not informed."

Delivery and Pickup Service

Pros:

• "I bought the bike and it was delivered to me soon after - very professional and the bike is like new."
• "They have so many beautiful bikes in stock. You'll have to go and see for yourself. It speaks for itself to see so many 5* reviews."
• "The bike was delivered later that week by Darren. It's the first road bike I've had in quite a few years and I couldn't be happier with quality of the bike and the service offered."
• "Darren then organised to deliver to my home the following Thursday and he arrived exactly on the time specified."
• "Chris sorted everything delivery, paperwork, My new Aprilia arrived. Could not be happier Bike was mint."
• "The bike was delivered on time by Steve, and the transaction was really straight forward."
• "I purchased the bike in January but have only just had the opportunity to ride it due to adverse weather conditions etc. The bike was delivered by Darren in an immaculate condition."
• "I bought a new (to me) Triumph Rocket 3 R from Motorcycles UK. From start to finish, the guys were excellent, with great communication and excellent customer service."

Cons:

• -

Trade-In and Part Exchange

Pros:

• "Spoke to Chris originally, was very helpful and friendly over the phone and then on WhatsApp. Ended up P/X my KTM on the day."
• "Excellent experience. I found their advert on Autotrader. I made contact and requested a part exchange price. Chris gave me a price after looking at the pictures I sent."
• "Traded my cbr1000rr in for a KTM. The guys at UK motorcycles offered a very fair price and made the whole process of changing my bike simple, stress free and enjoyable."
• "Chris emailed back with a very good part x value best price I have been offered. I was a little worried as it was all by phone and email."
• "Had a seamless P/X today and in return received an absolute pearler of a BMW R1200 GS Adventure TE."
• "First class service from motorcycles uk. Darren was very professional and the exchange was quick and efficient."
• "Id like to say a big thank you to Chris who looked after me at Motorcycles UK. They gave me a good part ex on my old Trophy against a Tiger 800."
• "Fantastic service went to view the bike, put a deposit down and get a part ex evaluation on my bike. All was reasonable and fair, arranged to do the swap a week later."

Cons:

• -

Quality and Condition of Bikes

Pros:

• "Very impressed with this company, bought a stunning T120 Black from them and was delivered as promised by Steve this week."
• "The bike itself was exactly as described, it was in fantastic condition and had been checked over and serviced beforehand, it runs perfectly."
• "Everything is as described they do exactly what they say, the bike is like new, the preparation is incredible, it’s so nice to find a company that cares about what they are selling it’s not just product."
• "When I arrived the bike was sitting out front looking like it was brand new."
• "I have just purchased a Harley fat Bob from motorcycles uk, outstanding customer service they were brilliant from start to finish, if your reading this and are in the market for a new bike go with these guys."
• "They had just what I was looking for! An unmolested immaculate Africa twin base model with dct, with all the options! It looked brand new!"
• "I bought a new (to me) Triumph Rocket 3 R from Motorcycles UK. From start to finish, the guys were excellent, with great communication and excellent customer service."
• "Just bought a beautiful BMW F850GSA Rallye Sport. The whole buying experience was 1st class. Both Darren and Chris delivered on every promise."

Cons:

• "Bought a bike, it had a problem from day one but Chris and Darren couldn't do enough to help. They never quibbled, they took the bike twice to the BMW dealer and they finally fixed the issue."