Address: 3-4, Grosvenor Parade, Uxbridge Rd, London W5 3NN, United Kingdom
Phone: +442080758877
Rating: 4.5
based on 159 reviews.
Food Quality
Pros:
"The quality of the sushi was very good."
"Food is fresh, delicious and beautiful, of very high quality."
"Every single sushi dish was perfection."
"The miso aubergine was great, the bento boxes are great value for money."
"This place is great, I mean the FOODDDD Is fantastic."
"Both the Sashimi Tempura Teriyaki Bento Box & Chirashi Donburi are wonderful."
"The food here is delicious. I had the bento boxes on two different occasions. Very good value for money & the food is great, cooked well, hot and filled with rich flavours."
Cons:
"However, my friend is not happy about the gyoza ramen. The gyoza are cold and the ramen itself is not very tasty."
"Udon noodles lacked flavour and the chicken in them was dry and weird tasting."
"Low food quality and insipid dishes."
"Food was not good. Was over-salted not fresh and with bad aftertaste."
"Most of our rolls fell apart."
"Food was not great and sushi was tasteless."
"Some of the dishes were unfortunately quite poor. The Tonkotsu noodles was perhaps the worst I have had anywhere in the world."
Service
Pros:
"Service we received was very good very friendly staff."
"The staff were super friendly."
"The staff were friendly and very attentive."
"The waitresses were very friendly, very good service."
"Friendly, warm, welcoming staff and environment."
"The staff are very sweet and friendly."
"The staff were extremely attentive and friendly."
Cons:
"Rude staff and an old lady was so rude and treated all of us badly without a reason."
"Was served by other staff members who didn’t know their own menu."
"2 miserable staff serving at bar not interested in our business."
"Very bad customer service, staff slammed food down on our table."
"The service was terrible, when my wife wanted to change a bigger table, an waitress said 'okay, but you are only allowed to sit here for one hour'. It is very rude as the service in Japanese Restaurant."
"Worst customer service I’ve ever encountered in my life."
"Around closing time the staff started rushing us out in quite a rude way."
Atmosphere & Decor
Pros:
"The restaurant was clean and decor very nice."
"The inside decoration was awesome and the staffs were very nice."
"Fantastic food and interior setting."
"Beautiful décor. Nice atmosphere."
"Great decor and soothing music."
"Impressive decor & environment."
"Lovely, intimate but fun surroundings/decor."
Cons:
"On arrival we choose a table 'sat down and then found out it was too draughty and noisy.'"
"Negative atmosphere, they didn't welcome us."
"Even though the football was showing there was no atmosphere to the bar at all."
"The whole Toilet was moving when you seat."
"Just not enough of a positive experience to go back though."
"Slight disappointment that they didn't have sea urchin or foie gras that evening."
"There is no outdoor garden."
Value
Pros:
"Pricing is very reasonable, weekly Bento Box specials are definitely worth a try."
"Very reasonably priced."
"The price/quality ratio is amazing!"
"Prices are reasonable but be careful they charge service charge which actually isn't shared with the staff."
"Great value too, ate a tonne of food and drank lots of sake at circa £40 a head."
"The prices are fantastically reasonable too."
"Great value with very competitive pricing."
Cons:
"Price is a bit higher when comparing with those so-called Japanese food restaurants in the Borough but is compensated by its good taste."
"It seems you are not paying so much, but compared with what you get, it is quite expensive."
"The Avocado Hoso Maki was a bit disappointing as the avocado had started to discolour giving it a very unappetising grey hue."
"The delivery service is quite bad."
"Probably good for white people. Atmosphere is nice but food is pretty sub par."
"Service was a huge letdown as we waited ages for the hot food."
"Salmon teriyaki donburi over cooked and next to no teriyaki sauce."