Address: 4, Launton Road Retail Park, Launton Rd, Bicester OX26 4JQ, United Kingdom
Rating: 4.4
based on 141 reviews.
Customer Service
Pros:
"The customer service received was exceptional."
"Patient and polite staff, friendly and accommodating."
"During my visit the Staff were so great and helpful."
"Professional and knowledgeable staff at the Bike Service Station."
"One of the lads stopped what he was doing to go out of his way to offer help, and sorted me out without any request from me."
"Went into the Bicester store today to get a replacement battery fitted and came away with a good deal on my next MOT AND a money save on the battery fitting."
"The staff team were very professional and willing to help, I was impressed with the customer service as in today's world it is difficult to get help from staff who want to be there."
Cons:
"Poor service in Bicester. Would not recommend."
"Such poor service from start to finish."
"Probably the worst service i have ever had on my bike."
"Bit of a nightmare in this store today, was very busy and no one seemed to know what they were doing or talking about."
"Very poor service (don’t deserve 1star but can’t give zero), store is never open for browsing numerous wasted visits."
"Probably the worst customer service I have experienced."
"Poor service. Told to come down any day after noon as the bike technician will be in store. Arrived only to be told there isn’t one."
Product Availability and Store Operations
Pros:
"I went to this store to get a windscreen chip repaired today via a pre booked appointment and was welcomed with a smile, the staff were efficient and fixed the chip in my van windscreen in 30 minutes as scheduled and off I went."
"The Yuasa battery I purchased two yeas ago came with a five year warranty. It failed, and would not recharge after 2 years. Halfords Bicester branch replaced it from stock without question."
"On arriving at the store the social distancing and hygiene measures were clear, easily understood and were being followed by all customers and staff."
"Halfords at Bicester are taking social distancing seriously."
"Went to exchange my broken tool in bicester halfords guys really helpful, with zero attitude went to find replacement for me."
"Visited the store late on Sunday afternoon to get an indicator bulb for the car and staff where friendly and helpful as usual."
"Just called in to get a screw to fit a noisy flapping mudguard, very helpful staff member found a suitable screw & fitted it for me free of charge!"
Cons:
"The website said it shuts at 5 on Sundays but when I got there at 4:30, it was dark and nobody was there so I could not get the product I urgently needed."
"Came Friday closed for lunch sign on door (12-1pm) 20 miles round trip wasted journey."
"Had a phone call today cancelling it because the ramp isn't working. Cannot fit me in until after my current MOT expires."
"Booked a service for my car over a month in advance, was told the day before the service that it would need to be rearranged due to staff issues."
"DONT USE THEIR CLICK AND COLLECT FOR CAR PARTS!!!!"
"Ordered online for collection but this still took over 1/2 hour!"
"Deserves no stars.... Monday- got booked in for Tuesday just after 5pm to see bike tech. Tuesday- got there was shut."
Staff Expertise and Assistance
Pros:
"Alex here in Bicester sorted me out and we had it done within an hour of me phoning."
"A fantastic experience received today by two knowledgeable, polite and courtesy staff."
"Brilliant service. Purchased a new MTB, had an issue with the front disc rubbing but they fixed it for me as soon as I went back with the bike."
"Alex at the Bicester Branch needs special praise. Very good at his job and very knowledgeable in his job with a lot of passion to what he does."
"Ian was incredibly helpful, really nice chap and very knowledgeable."
"The technician was outstanding found bits i was looking for and fitted in less than 20 mins."
"Super job fixing the brakes and fitting a tricky front basket with missing parts at the bike shop."
Cons:
"No help at all in fixing an ebike bought from them that they still stock. At first refused to believe there was an issue."
"What happened was a farce, when the bike eventually got taken in, they called me up to say oh, we think the cassette needs replacing, so I said fine, go ahead which then it took a couple of days to come in."
"The only thing that let this experience down was a manager complaining to Ian about a delivery that was waiting to be put away whilst Ian was serving me."
"They offered to fit my side stand for me on my new bike...after 5 miles of cycling I decided I hated my beloved shiny purchase...Had to get a lift home...why? They had clamped my gear cable between the frame and the side stand so the gears weren't changing...took the bike back for them to sort, they forgot."
"Given wrong product (windscreen wiper blades) despite assistant putting in reg mark of my car."
"They rang up my transaction on a till that didn't take credit cards, so I was expected to go to a cash machine to complete the purchase."
"The man said leave it with me. I drove all the way home to then receive a phone call asking me to pick the bike up because they couldn’t fix it."