Halfords - Nuthall Road Nottingham (Nottingham) Reviews Summary

Customer Service and Staff Assistance

Pros:

• "Keisha’s communication was outstanding; I received regular updates via text, email, and phone calls."
• "Marcus the guy who did my car check was fantastic. Very thorough in his job and professional."
• "Thank you to Marcus for his excellent service! Put me at ease, was informative and thorough."
• "Excellent customer service from Tyler today who fitted my headlight in seconds."
• "Thank you so much to the young man named Marcus. I came into Halfords today not really sure on what lights I needed for my car."
• "Thank you to Carl for fixing my problem that was going on for 3 weeks! As soon as I got in touch with Carl he didn’t waste any time."
• "Reami was the epitomy of politeness and professionalism... Checked my car and explained everything."
• "Susanne was phenomenal. I came in for a bulb fit and she signed me up to the motoring club."

Cons:

• "What a horrible place staffed with incompetent employees that are ignorant and rude."
• "Got served by a youngish guy with a pony tail today... his attitude was appalling."
• "Waste of time been there on two occasions to buy my wife a bike and first time there was no one to help me."
• "i need to return faulty part witch i buy a week ago at halfords online. today when i went to Halfords - Nuthall Road Nottingham for returning this Manager DAM refuses to return this and misbehaving with me."
• "Unfortunately witnessed quite rude staff today in store."
• "Very bad customer service on Nottingham Halfords - Nuthall Road."
• "Rubbish customer service. Suzana or whatever was very rude."
• "Cramped parking spaces. The store employee I spoke to in there wasn't particularly helpful."

Quality of Work and Service Efficiency

Pros:

• "True to their word, my bike was ready today, expertly fixed within two hours."
• "Had my brake light replaced and fitted here today. Everyone was so friendly and helpful. Fast service."
• "Marcus changed my headlight bulbs and did 10 point check on my vehicle today... the standard of work was to the highest quality."
• "Had a problem with the brakes on a self-assembled child's bike. Booked it in for a check (free) and the bike chap realized the brakes had been damaged in transit."
• "I had a flat tyre on my bike. This store was the first place that came to mind. Fortunately, I was able to get both tyres changed immediately."
• "Popped in for something and was served by a young man named Tyler who was very knowledgeable and helpful."
• "Had wind screen wiper installed by Halfords staff member on my Toyata Yaris Car... Excellent service and politeness."
• "I see exactly why everyone recommends Halfords. I was absolutely satisfied with service."

Cons:

• "After a 7 mile drive to get to my appointment the person who was fitting my brake lights bulb said that he could not do it and that I should take it to a garage!"
• "bike wan not ready when i went to collect at 1pm. Staff did not demonstrate how the bike works."
• "Went in for a free bike check. Really happy with the quality of service and the advice given. I wasn't pushed to spend money and the maintenance advice was sincere."
• "This place is a joke! Had my bike in for a warranty job, that supposedly was meant to take a week. Two weeks later finally get my battery back."
• "A bit of a mixed experience really. One chap did not seem to have much idea about customer service but another did try to help."
• "Useless and lazy. Can't change a bulb in a zetec bmax. Got told to go to a garage which I did."
• "I went in today as I was having issues getting my pedals off, and spoke to a Bike Mechanic named Mike. Mike was super helpful and friendly."
• "Had very bad experience on all Halfords in netherfield Nottingham ..BUT this one was the best it’s ⭐️⭐️⭐️⭐️⭐️"