Halfords - Chippenham Reviews Summary

Customer Service

Pros:

• "Andy was very helpful, knowledgable, enthusiastic and obviously passionate about cycling."
• "Went in to have bulb replaced. Very quick and easy service."
• "Very quick and efficient using the Click & Collect option, in-store team were very pleasant, efficient and provided excellent personal customer service."
• "Andy and Beth very professional and helpful i went in to complain about the call centre not helping me."
• "Purchased a bulb for my side head light and had it fitted by Jacab. Very knowledgeable friendly staff member."
• "Served by Danielle in bike department. Couldn't have been more helpful and honest."
• "I was helped to find a bike and accessories by Cameron today. He was extremely patient with me, demonstrated very detailed knowledge."

Cons:

• "Halfords had secretly hung onto an old mobile number so I never learnt if my item had arrived or not."
• "However the online service was abysmal I ordered on the 28th for collection on the 30th No communication whatsoever."
• "Intended spending a lot of money on bike stuff and kept getting told better to do it online."
• "TERRIBLE,! Booked a time slot for bike check.. Waited an hour but it still hadn't even been looked at."
• "Your staff are helpful but your system is frustrating! Went into shop for a foot pump - none in stock and they didn't know what was coming on the next delivery."
• "Even at the booking, the chap didn't know anything about what he was doing."
• "I’m sure it wasn’t even looked at, had to take elsewhere to sort brakes out and tyres where flat. Will not be using Halfords anytime soon."

Pricing and Value

Pros:

• "Needed a new car battery as an emergency, they were great. Replaced my battery there and then with no issues."
• "Switched out cracked wing mirror glass and wiper blades and did a 10 point check. All for less than the price of just the mirror at my usual garage."
• "Really outstanding bike service from George. I went in to buy a new inner tube. He located the problem which required no parts at all and charged me nothing."
• "So easy to order on Halfords website, as they check stock at your local store and it is ready soon after purchase online to be collected at the store."
• "Brilliant service! Ordered/reserved a new motorbike battery the day before and collection was available the next morning with a text alert to say the product was ready for collection a short while after ordering."
• "On line click and collect, excellent service, product arrived early."
• "The two 'we fit' lads in store who came to my rescue were brilliant and didn't give up until the job was done."

Cons:

• "Halfords .. always my last resort due to pricing being high."
• "What an absolute joke. The kids bike I bought from there was assembled badly."
• "An absolute JOKE - do not come here! Booked in my Toyota for a head unit upgrade and speakers."
• "Absolutely abysmal service from start to finish. Booked and paid for a new head unit and speakers on my daughters car."
• "Ordered a balance bike online... They built it anyway which was annoying. But not as annoying as the damage to the bike."
• "Massive problem with my order using klarna finance. Both Halfords and Klarna wash their hands a d left me in the middle stressed."
• "The wrong price was charged for the product against the shelf price displayed."

Product and Stock Availability

Pros:

• "Remember HALFORDS when you need any car accessories, bike accessories, from halfords 7 days a week when most places are shut or have not got ur accessory ur after."
• "Excellent service today in Chippenham. Bike serviced free of charge and gears fixed and chain replaced, all within 2 1/2 hours."
• "Fabulous service at the check out not sure of the gents name."
• "Very helpful, friendly & knowledgeable in store."
• "Great customer service. Lent me a tape measure to make sure that the roof box fitted my car."
• "Came into the store looking for an item but wasn't to sure what part I exactly needed and what size I would need. However a young gentlemen came up to me and asked if I needed any help."
• "Purchased a Hybrid Boardman from Halfords Chippenham. Great service and handover from Kel."

Cons:

• "Two lads who didn't know where to look, who then google how to do it."
• "Doesn't seem to stock all the parts for DIY car maintenance that I remember."
• "Very few spares stocked for bikes they sell, unless they are generic."
• "I ordered a bicycle online for collection in store one hour later. I received a phone call 15 minutes after placing my order to say they didn’t have one in stock."
• "No mention of the Chain I purchased not being in stock for the collection from store."
• "The shop is a good size and does bicycles, dashcams, satnavs, and the usual oils etc."
• "Then received 3 emails one of which was cancelling my order."