Connells Estate Agents Oldbury Reviews Summary

Professionalism and Efficiency

Pros:

• "Very professional and efficient."
• "Andrew and Jessica provided excellent service in putting our property on market for rent."
• "Jessica and Andrew have been fabulous; knowledgable, professional, and friendly."
• "Manager of the branch met with me in person to ensure that the correct photos & details were posted online and the staff always call and update you in a professional manner."
• "Jessica and Andrew were both really helpful in the process. We had a very quick turnaround from the point of purchase to the point of getting the tenants in."

Cons:

• "Lack of communication, bullyboy sales tactics that make you feel pressured to go through them to get your mortgage."
• "Worst estate agents iv come across, never seems to want to answer their phone's."
• "Kiri was extremely rude and unhelpful, very little information or updates on the house we were purchasing through them, we had to chase for info at every step of the way."

Customer Support and Responsiveness

Pros:

• "Always there to answer any enquires."
• "Throughout the whole process, we had been kept updated via emails and phone calls."
• "Replied all my 1million emails (and I am still planning to send more) and keep telling me to always reach out if I have questions."
• "Andrew was professional and friendly both times and Jess was just as great through my second experience."
• "Jessica and Andrew were particularly great to work with!"

Cons:

• "So 3 months later, I am back with another review as Connells Oldbury has decided to start ignoring me and my husband."
• "Wanted some information about a previous rental property but was brushed aside when the letting team wasn't there."
• "The electrician also said that's so unfair as Connells should have made sure everything was in good condition before I moved in."

Professional Conduct and Service Quality

Pros:

• "They were with me step by step, by selecting and viewing a property on a Monday, and having the keys by Saturday."
• "They made the whole renting process very easy…would definitely recommend them to anyone looking to rent or own a property!!"
• "It was a pleasure working with Connells Letting Agency to secure a rental property that met my needs."
• "Excellent service and thorough information provided by the mortgage manager in the branch, Antoinette McCook."

Cons:

• "Jessica pushed me to Andrew and Andrew pushed me to Chris and still nothing has been fixed or solved."
• "I am not happy with their service, they only just try to advertise the house and give false information to their clients."
• "Very poor service, if someone wants to buy a house and wants to put an offer they just force you to book with their mortgage advisor."