Oakwood Estate Agents Reviews Summary

Customer Service

Pros:

• "All of the team are friendly, more than happy to help and throughout the process have been a reassuring voice in person or at the end of the phone."
• "We felt very well informed by Oakwood throughout, and they helped to take a considerable amount of stress out of the process thanks to their efficiency!"
• "Andy and Andrew at Oakwood were brilliant, always providing weekly updates and responding to any queries."
• "The team at Oakwood were simply amazing. Never too pushy, entirely transparent and honest with us throughout the sale of our house."
• "Jay and his team made what could have been a painful process, seamless."
• "They were efficient, available and always willing to help with any queries."
• "The whole team were very professional with a lot of emphasis on customer satisfaction and even when Clare wasn’t around there were always other staff able to help."

Cons:

• "In the last two weeks our appointment for viewing a property was cancelled twice in the last minute."
• "The tenants they find are of poor quality and I can't believe they pass the reference process."
• "Do not rent your property through Oakwood."
• "Our first experience with London estate agents was not a positive one."
• "Their idea of full management service for landlords is to forward any queries from the tenant, asking you what you want to do about it."
• "They stripped the house of all the furniture, including beds, carpets and anything that wasn't nailed down and refused to compensate."
• "The staff are unprofessional and rude to deal with."

Professionalism

Pros:

• "A special shout out to Jay who’s a total professional and really knows his stuff."
• "He has excellent local knowledge and knows the housing market very well."
• "Clare is brilliant at her job, knows the local market really well and sorts any maintenance issues quickly."
• "Daniel was calm and professional throughout the process."
• "They have a personal, upfront and practical approach."
• "Jay is friendly, efficient, unflappable and extremely good at his job."
• "They are extremely professional and go beyond what is needed with support of all kinds when I've had issues and concerns."

Cons:

• "We struggled still to get viewings/offers on the flat (a largeish one bed in the middle of Stoke Newington) and Jay suggested we cut the price further."
• "Ideally everything would have taken far less time than it did - and we felt in the early days there were perhaps more that could have been done to promote the flat."
• "When I applied again through Rightmove we were given an appointment yesterday, but today the viewing was cancelled again, telling us that an offer was accepted for the flat."

Local Market Knowledge

Pros:

• "No one knows Stokey (and the surrounding areas) better than them."
• "Oakwood have a great understanding of the market and the area, and we were really pleased with the professional and responsive service that we received."
• "Their knowledge of the area over many years, and of recent sales in the area, was very useful."
• "Oakwood's approach to marketing may be more traditional but they showed a much better understanding of the local market."
• "They are a very knowledgeable team and really took time to listen to our requirements, whilst balancing these with what was practical."
• "They sold my flat on the first viewing and definitely know the market in Stoke Newington."
• "He knows the local market inside out."

Cons:

• "Fast forward 3-4 months and unfortunately we then lost our buyer because they lost their buyer (ie chain issues....)."

Responsiveness

Pros:

• "Maintenance issues were always dealt with promptly and the Lettings Manager Clare who was always my main contact was a pleasure to deal with."
• "Jay was always very responsive when we called."
• "Maintenance issues were always dealt with within 24 hours."
• "They respond to emails quickly, all the people who they have arranged to come round to fix things have also been very nice."
• "Response times are fantastic and they are men of their word."
• "He and the rest of the team were always responsive to calls and emails and invariably pleasant to deal with."
• "Both Jay and Daniel were very helpful and responsive in steering us through some extremely nervous moments."

Cons:

• "They also think that the payment date is the date on which the tenant makes the payment rather when funds are received, so by the time the funds have cleared with them, and they've waited for their next 'payment date' for landlords, the rent is a couple of weeks overdue (if you're lucky)."