Finchleys Estates Reviews Summary

Customer Service

Pros:

• "I can't express enough how grateful I am for his outstanding service."
• "Thank you, thank you, thank you Raj! I will never forget how much you went out of your way!"
• "Damian in particular was an absolute gem and I am very grateful for his help!"
• "Everyone in the office is very helpful and friendly."
• "Absolute satisfaction guaranteed! Amazing customer service, very friendly, helpful, organised and supportive."
• "Regular updates, crisp communication, and above all superlative customer service is what I experienced first hand with Raj, Ash, and others at FE."
• "The care, warmth and experience that Raj and his team at Finchley’s Estates brings is beyond comparison."

Cons:

• "Hi, stay away if you can. Mickey mouse estate agent if you ask me and well overpriced with their fees."
• "DO NOT USE !!!! The agents at this company are extremely unhelpful 99.999% of the time."
• "No communication at all. Taking months to receive relevant documents, contract etc...no responds at all to emails."
• "Ms. Chloe, a very unprofessional, irresponsible agent, will not come on phone or in contact till you become desperate."
• "Terrible service. There is no communication at all."
• "Finchley's estate agent did NOT HELP ONE BIT! Refused to even take my calls; I would pop in now and again, but no-one wanted to deal with the matter."
• "It seems like a complete joke, I’ve lost my whole day yesterday because of them."

Professionalism

Pros:

• "Throughout the process, Michael demonstrated a high level of professionalism and expertise in the real estate market."
• "We found Finchley's to be professional and reliable during both transactions."
• "Damian especially is responsive, knowledgeable, honest, professional and always willing to help."
• "Raj was absolutely brilliant, really professional and extremely responsive to all of our emails and queries."
• "Damian was very helpful, professional and flexible during our renting process."
• "The staff are wonderful and always very friendly and professional."
• "In particular, we were very well served and always met with prompt communication, clarity and professionalism from Ash from lettings dept."

Cons:

• "She will keep on raising price and come up with different excuses to squeeze every penny out of you."
• "Forget the terrible customer service, Finchley's estate agents should never have had such a property in its books."
• "Unprofessional, untrustworthy, Keep you in dark until last moment, Will ditch you for few Pounds and leave you in hanging when you have finalized everything."
• "Entering this agency was the worst thing we have ever experienced."
• "After sending them an email about my situation, Lucas called me first, to book me in for a viewing. As soon as he heard I’m Romanian, he said he’ll send me the address, but never did."

Trust & Reliability

Pros:

• "I would recommend the agency to my near and dear ones and would avail the service to buy a new flat."
• "He truly listened to my needs and preferences."
• "Raj was very honest and offered excellent insight into the local market."
• "The owner, Raj, is a very reliable and very helpful man and I would put full trust in him again selling my property."
• "His attention to detail and in-depth knowledge of the market was unmatched."
• "They really do care about each client as an individual and I’m blown by their kindness and professionalism."
• "Raj developed Finchley's and made it into a remarkable, customer-focused agency."

Cons:

• "They tried to scam us from our deposit for £2000."
• "I really hope karma gets them!"

Efficiency & Effectiveness

Pros:

• "The process for buying our house was stress-free, the communication was excellent, and it only took us 3 months from offer to completion."
• "Within a few weeks of putting it on the market, they were able to find me a buyer and were excellent throughout the whole process."
• "For almost an entire year Raj had potential buyers at the ready while Theodora made sure that the tenant was paying rent and that the property was kept up to an acceptable standard."
• "They were very efficient at finding and installing a suitable tenant quickly."
• "They managed to rent our property within a day of it going on the market, surpassing our expectations."
• "They helped us to move very quickly and were very accommodating in setting up a viewing about 3 hours after I requested it."
• "The guys at Finchley's did a great job in helping us out in a sticky situation."

Cons:

• "However, it was an extremely stressful time for me with delays from others, miscommunication, mortgage rate changes, and fluctuating house prices."