Hunters Estate & Letting Agents Knowle Reviews Summary

Customer Service

Pros:

• "They are perfect at what they do and I was able to compare them to other letting agents when viewing properties to rent and it made me realise even more just how good their services are."
• "Leanne was amazing and very patient guiding us through the process."
• "Jack was on the ball and kept everyone up to date with all enquiries and progress of the purchase."
• "Summer was amazing through the whole process from the initial viewing to the hand over of the keys."
• "I appreciate the support Leanne, Danielle and Amanda gave me."
• "Ellie handled every obstacle in a clam and professional manor."
• "The team even carried out regular inspections of the property as I am not local."

Cons:

• "The sales process however was by contrast very poor indeed."
• "Hunters agent are unprofessional, trying to buy my personal details from Spectre company and interfere with the lettings procedure which has already been agreed with another estate agent."
• "The whole process has been a joke to them and they will make you feel that you have no tenant rights at all."
• "Even after this was resolved, Hunters informed the utility providers and council that I was responsible for the council tax and utility bills for the 10 days after the end of my contract."
• "I have been bullied and treated disgustingly."
• "Every time I phone it goes to voicemail."
• "I cannot contact the agent without the feeling I am going to get a nasty reply or be talked down to."

Property Management

Pros:

• "Just sold a house with Hunters Knowle. Selling houses can be stressful, but right from the start, Hunters were professional, pragmatic and very good at keeping us proactively informed of issues/progress."
• "Angela's experience, knowledge, common sense and professionalism have ensured that my purchase has run smoothly."
• "The initial marketing and a video tour of the house were very good."
• "I would highly recommend Jack and Hunters to any prospective developer."
• "Lydia Mee provided professional, well informed and expert advice and guidance throughout the process."
• "Jack Kirby and the team kept us up to date with a friendly professional manner."
• "I was always kept up to date with viewings and progress."

Cons:

• "Other faults have included the property fuse box started burning and a damp patch outside bathroom along with mould in the freezer."
• "The process was quite long and drawn out (due to a slow chain and even slower solicitors)."
• "I feel I have been treated like a bad dog; Since the day I moved into a house in Sheldon the shower was not working properly and the agency has been supporting the landlord saying that I could take baths and there was no need for fixing the shower."
• "Hunters repeatedly failed to respond to requests for repairs throughout my 2-year tenancy."
• "Made to live in the freezing cold because there is not adequate heating within the property."
• "The property that I have rented in the Solihull/Sheldon area is full of damp and mould."
• "There is a massive gap under the door big enough for a child to get hand in and no heating in both bedrooms."

Professionalism

Pros:

• "Lisa, Abbie and Lydia could not do enough to help me."
• "Honestly couldn't have asked for more from my estate agent."
• "Charlotte was proactive and kept us in the loop at all times throughout the process."
• "The whole Team were an absolute pleasure to deal with."
• "All the staff have been really supportive and helpful from my first contact to date."
• "Lydia was on hand chasing and helping all she could to get the purchase across the line."
• "Best estate agent in B93 by a mile! Fantastic customer service, and after sales service for both the buyer and the seller."

Cons:

• "I would not use Hunters lettings again, nor would I recommend them to a friend."
• "Save your money and find a better agent who will actually look after you as a tenant."
• "I have lived so far in four countries and I have never been treated as bad as here with this agency."
• "On some occasions, I received no response at all; on other occasions, someone came to get a quote for the landlord, then never returned to do the work."
• "Do not report any problems as you will get your section 21 and be asked to repair for costs you haven't made without assessing the situation."
• "Customer service is beyond appalling."
• "Update September 2023. Unfortunately, the service from Hunters with regard to lettings is no longer acceptable."