Address: Icknield Way, Letchworth Garden City, SG6 1EF, United Kingdom
Phone: +441462412274
Rating: 4.5
based on 370 reviews.
Customer Service
Pros:
"David has provided us with excellent customer service skills and made sure we were welcome and looked after throughout the new car purchase."
"We were seen quickly and efficiently by a customer service rep."
"The team at Steven Eagell Letchworth are great! Excellent service, very efficient and seamless process to buying a car."
"Great customer service from the minute you walk in the door... I've placed another order having had a Toyota for the last 18 months."
"They answered all our questions and if they did not know the answer they always made sure that they found things out for us."
"A lovely employee called Shamidul went above and beyond."
"The service at this garage is always excellent: staff are friendly and helpful."
Cons:
"Rude staff Especially Megan who keeps pushing you to pay the deposit."
"I feel the sales agent and his manager lied to me. We agreed on a price which included servicing and full cleanup on a used car which was not done."
"Not once did they contact me.Really poor customer service,and not even an apology for their mistake."
"Since the paperwork was signed up for a new car the communication stopped and no calls were returned."
"Didn't call me back after requesting a service."
"I have contacted the branch on 6 occasions and been told every time some one will get back to me about what happened. Not one of the members of staff I spoke to got back to me."
"Awful level of customer service and very rarely see the same face twice in there, must be a reason for that too."
Sales Experience
Pros:
"Weirdly enough just bought an Audi from these guys but as per usual (being a repeat customer for last 4 years) service was absolutely amazing!"
"This was the second time I have purchased a vehicle from Steven Eagell, on both occasions I have had professional and helpful advice."
"Have just brought a new Aygo x from this dealership and the experience couldn’t be better."
"Both of them made me feel welcome, were so informative, never pressured me and gave me everything I needed to make an informed decision on which car I wanted to buy."
"I have always been impressed with their friendly, yet professional service across all departments, sales team are knowledgeable with little hard sell."
"Bought two cars here and the service (sales) has been impeccable."
"Amazing customer experience from Shams at Toyota."
Cons:
"I have to mention that my previous experience at Steven Eagell, when I bought my first Yaris, was not good mainly due to the attitude of the sales executive."
"I will be taking my business elsewhere as customer loyalty clearly means nothing to the company."
"Beware of pressure sales techniques and practices. Our customer experience wasn't great, rather rushed and standards of customer care rather low."
"DO NOT BUY FROM THESE CROOKS... So much for aftercare - SO incredibly disappointed."
"You can't believe anything they say. I had a good experience buying my first Toyota a couple of years ago but since then have been very disappointed with their service."
"Unfortunately one of the worst experiences from start to finish... For a Japanese company, the customer service was one of the worst."
"Purchased car online!!! absolutely lied to by Salesman... Walked away from vehicle and refused purchase what a joke of a company."
Vehicle Quality
Pros:
"My family really pleased with the car itself even though a little bit defects (follow-up by the workshop successfully)."
"The parcel shelf was missing but this was replaced, the car was spotless on collection looking like a brand new car and a years MOT sorted."
"I absolutely love my C-HR! The service I received has been outstanding!"
"Its a gorgeous colour, a joy to drive, handles exceedingly well, feels stuck to the road when cornering."
"I am really pleased with the car itself and also the service that I received from Ray Patel."
"We have just bought a fantastic new Yaris from Steven Eagells Toyota in Letchworth."
"I purchased a new aygo recently and overall i am impressed by the car and the whole experience from initial browsing to completing the purchase and driving off!"