Steven Eagell Toyota Letchworth Reviews Summary

Customer Service

Pros:

• "David has provided us with excellent customer service skills and made sure we were welcome and looked after throughout the new car purchase."
• "We were seen quickly and efficiently by a customer service rep."
• "The team at Steven Eagell Letchworth are great! Excellent service, very efficient and seamless process to buying a car."
• "Great customer service from the minute you walk in the door... I've placed another order having had a Toyota for the last 18 months."
• "They answered all our questions and if they did not know the answer they always made sure that they found things out for us."
• "A lovely employee called Shamidul went above and beyond."
• "The service at this garage is always excellent: staff are friendly and helpful."

Cons:

• "Rude staff Especially Megan who keeps pushing you to pay the deposit."
• "I feel the sales agent and his manager lied to me. We agreed on a price which included servicing and full cleanup on a used car which was not done."
• "Not once did they contact me.Really poor customer service,and not even an apology for their mistake."
• "Since the paperwork was signed up for a new car the communication stopped and no calls were returned."
• "Didn't call me back after requesting a service."
• "I have contacted the branch on 6 occasions and been told every time some one will get back to me about what happened. Not one of the members of staff I spoke to got back to me."
• "Awful level of customer service and very rarely see the same face twice in there, must be a reason for that too."

Sales Experience

Pros:

• "Weirdly enough just bought an Audi from these guys but as per usual (being a repeat customer for last 4 years) service was absolutely amazing!"
• "This was the second time I have purchased a vehicle from Steven Eagell, on both occasions I have had professional and helpful advice."
• "Have just brought a new Aygo x from this dealership and the experience couldn’t be better."
• "Both of them made me feel welcome, were so informative, never pressured me and gave me everything I needed to make an informed decision on which car I wanted to buy."
• "I have always been impressed with their friendly, yet professional service across all departments, sales team are knowledgeable with little hard sell."
• "Bought two cars here and the service (sales) has been impeccable."
• "Amazing customer experience from Shams at Toyota."

Cons:

• "I have to mention that my previous experience at Steven Eagell, when I bought my first Yaris, was not good mainly due to the attitude of the sales executive."
• "I will be taking my business elsewhere as customer loyalty clearly means nothing to the company."
• "Beware of pressure sales techniques and practices. Our customer experience wasn't great, rather rushed and standards of customer care rather low."
• "DO NOT BUY FROM THESE CROOKS... So much for aftercare - SO incredibly disappointed."
• "You can't believe anything they say. I had a good experience buying my first Toyota a couple of years ago but since then have been very disappointed with their service."
• "Unfortunately one of the worst experiences from start to finish... For a Japanese company, the customer service was one of the worst."
• "Purchased car online!!! absolutely lied to by Salesman... Walked away from vehicle and refused purchase what a joke of a company."

Vehicle Quality

Pros:

• "My family really pleased with the car itself even though a little bit defects (follow-up by the workshop successfully)."
• "The parcel shelf was missing but this was replaced, the car was spotless on collection looking like a brand new car and a years MOT sorted."
• "I absolutely love my C-HR! The service I received has been outstanding!"
• "Its a gorgeous colour, a joy to drive, handles exceedingly well, feels stuck to the road when cornering."
• "I am really pleased with the car itself and also the service that I received from Ray Patel."
• "We have just bought a fantastic new Yaris from Steven Eagells Toyota in Letchworth."
• "I purchased a new aygo recently and overall i am impressed by the car and the whole experience from initial browsing to completing the purchase and driving off!"