Marshall Skoda Letchworth Reviews Summary

Customer Service

Pros:

• "Neil always stayed in communication with me and his after-sales skills were excellent."
• "His kindness and helpfulness truly exceeded my expectations, making my visit to ŠKODA a memorable one."
• "Everyone was very pleasant to talk to and able to answer any questions I had."
• "We cannot speak too highly of the whole service we were given and the experience was enhanced by the efficiency and kindness of Alex Osman who could not have been more helpful."
• "Great customer service from Neil."
• "All round excellent experience, I was assisted by a very helpful salesman named Alex."
• "Staff are courteous, informative and very helpful."

Cons:

• "I've called four times now just to try and book a repair... No call backs."
• "Very poor service all round! Couldn't get hold of anyone on the phone after I put a deposit down to buy a used car that wasn't cheap."
• "Service desk ignored me for nearly 10 minutes."
• "They never answer the phone and there has not been a single time when they have rung back."
• "The place is understaffed and contact can be unnecessarily difficult."
• "One of the worst customer service experiences we have ever had."
• "Everytime I visit this dealership for car servicing the service received gets progressively worse."

Sales Experience

Pros:

• "Found the experience at Letchworth very friendly and Sean Devereux sales executive a pleasure to do business with."
• "Stewart was knowledgeable and attentive without being pushy."
• "Garry went out of his way to drive to my house to fix the keys at the end of his day."
• "Brilliant service, all my questions were answered honestly and options clearly explained with no pressure sales."
• "Just bought a Superb with the help of Stewart! He couldn't have made the process any easier."
• "I'm so happy with my new car - which arrived in immaculate condition."
• "Ivan and his team were fantastic and the service and support provided was above and beyond what I was expecting."

Cons:

• "Popped in to look at electric car with view of purchasing one, the sales team couldn't have been more disinterested."
• "Absolutely awful customer service and an unenjoyable experience from start to finish."
• "Very poor service. Left waiting for ages then not interested as soon as we mentioned we were after a second hand purchase."
• "DO NOT TRUST WHAT THEY SAY AND DON'T BUY THE CAR WITHOUT SEEING THE CAR. BEST AVOIDED IF THIS IS THE AFTER CARE."
• "I was declined to have a test drive as I have an European Driving licence."
• "Not one person asked if we need any assistance."
• "I bought a used kodiaq 1 month ago as a distant sale, big big mistake."

Vehicle Quality

Pros:

• "We are loving our new Kamiq 😍"
• "The cars I’ve bought are brilliant and I very much enjoy driving them."
• "Personally, I love the Yeti (sadly no longer in production) but there are many still out there and as Skoda owners tend to trade up every few years a two-year-old vehicle can represent a great buy."
• "Since being acquired by Volkswagen Skoda have gone from strength to strength and I have no hesitation in suggesting you try one."
• "Car was spotless when I picked it up and they even through in a few extras once I picked the car up."
• "Just taken delivery of our new Skoda Octavia. We cannot speak too highly of the whole service we were given."
• "Bought a used Skoda from Letchworth dealership. From start to finish we dealt with Neil."

Cons:

• "Purchased a used approved Octavia from here. It only had 2 months MOT, which I later discovered. When I took it for an MOT, it failed with two dangerous tires and a suspension advisory."
• "Went to buy replacement rear wiper arm for Skoda Fabia... Skoda wanted to charge me £47 for the part plus £100 to fit it."
• "I nearly fell off my chair when I was told that I would be charged £132 quid for a diagnostic check."
• "As for servicing... make sure that NOTHING is attached to the same key ring as any car key you may give. They will remove and, in my case, lose everything."
• "Placed a £99 deposit on a used Karoq which was advertised but not available when we asked to test drive."
• "Booked a car service in for 8:15 am with the view of waiting for it to be done for it not to be even looked at until 11:15am."
• "Car booked in for service with them as usual, mileage and age known. On arrival was told they could do a basic service but cambelt water pump etc needed to be booked in on another day."