Baltzersen's Cafe and Coffee Shop Reviews Summary

Food Quality

Pros:

• "Incredibly lovely food and friendly attentive staff."
• "The duck fat chips were the absolute star of the show, OMG! Highly recommended."
• "Pickled Herring on an open top sandwich... Fantastic! What a delicious treat."
• "The food was absolutely amazing! Catered very well for gluten free customers!"
• "Great open sandwiches, cakes and fantastic waffles."
• "The food here is very good indeed; wholesome and hearty."
• "Food was fantastic - very fresh, home-made and good quality."

Cons:

• "The smorrebrod on the other hand was revolting."
• "The salad was okay - I've had better (the cooked elements were fridge-cold)."
• "Went in for coffee and pastry. Decided to go for Lemon Drizzle cake. Was not impressed by the cake. Very poor quality. Stodgy and not much taste of lemon."
• "The coffee was average though, without much depth of flavour and extremely expensive."
• "The pytt i panna really needed seasoning though - wouldn't choose it again if I went again."
• "The hot dog meal was smothered in too much mustard to the point of being left."
• "Tried the quinoa bowl probably personal preference but found it very bland and the dressing was mid at best."

Service

Pros:

• "Excellent food and efficient friendly service."
• "The staff were really helpful and were really patient when we forgot a lot of what we wanted when we went to order."
• "Really lovely staff, very friendly and helpful."
• "The staff are super friendly and service was efficient."
• "From the moment we arrived we had lovely friendly service."
• "The service from the staff is welcoming and friendly with everyone being attentive and fast."
• "Staff very friendly and accommodating - even managing to find us a large table for our group of 8 on a Saturday lunchtime."

Cons:

• "Service really lacking. Slow to receive order."
• "Unfriendly and disinterested staff, expensive, small portions and the wrong order brought to the table."
• "A few members of staff were excellent, but majority seemed poorly trained and unprofessional."
• "Took 15 minutes to make two sandwiches (and another five to box them up) at a quiet lunchtime."
• "However, they don't always have their act together and sometimes struggle to complete an order without mistakes."
• "Service was disjointed, confused and slow."
• "Really bad service. Queued for 15 minutes only for the waiter to seat groups who had arrived after us first."

Atmosphere

Pros:

• "Excellent Scandi decor inside."
• "Love the Nordic feel."
• "Lovely cosy, unique cafe with a great menu for snacks, cakes and especially the homemade waffles!"
• "The atmosphere is cozy and welcoming, with lots of natural wood and soft lighting."
• "Great atmosphere."
• "The atmosphere is calm and very friendly."
• "Lovely Setting and nice atmosphere inside."

Cons:

• "Disappointed with outside table cleanliness."
• "But it was too dark inside on our visit (half the lights were turned off for some reason), it feels cramped with tables squashed too close together, and it's noisy."
• "The general vibe was like a children’s play area."
• "Not the best cafe for work on the laptop due to a lack of plug/ charging sockets."
• "Very busy and difficult to get seated, had to wait outside in the rain with a baby and toddler too."
• "The tables were sticky."
• "Only thing that was a negative for me is the booth seating, I didn’t find it very comfortable as it’s so upright and the seat is quite shallow to the wall."

Value

Pros:

• "Also lovely for just cake and coffee. Very reasonable prices and lovely staff."
• "The prices are totally reasonable!"
• "Everything is fresh and very reasonably priced."
• "You know what, it didn't cost the earth either."
• "Portion sizes are large and with the quality of the food represent good value."
• "The food is good, and often worth the price."
• "Short menu is well considered, prepared with care and is sensibly priced."

Cons:

• "A bit overpriced."
• "Unfriendly and disinterested staff, expensive, small portions and the wrong order brought to the table."
• "The only reason why not 5 stars is the (small) portions,.. i had an avocado toast, which came with one single slice of bread,.. for 9 pounds I think two slices of bread had been a fair deal."
• "The coffee was average though, without much depth of flavour and extremely expensive."
• "This is a total rip-off considering the Ivy or Betty’s can offer the full English breakfast for just £1 or £2 more."
• "In honesty we felt it was overpriced for two small meals."
• "An expensive cafe is one thing. However, a total rip-off business is another thing and certainly is not acceptable."

Accessibility

Pros:

• "The cafe has 3 steps up at the entrance. Cafe is all on one level."
• "Great seating areas."
• "Small seating area outside, and as the weather was so beautiful, we decided to sit outside and enjoy watching the world go by."
• "Self-serve sparkling and flat water which was great to enjoy."

Cons:

• "Toilets are down a flight of stairs with sharp turn."
• "Doesn't have disabled access for toilets, but I'm told they're working on that."
• "Very busy and difficult to get seated, had to wait outside in the rain with a baby and toddler too."
• "Not the best cafe for work on the laptop due to a lack of plug/ charging sockets."