FoneFixSheffield Reviews Summary

Customer Service

Pros:

• "Always so friendly, honest, trustworthy!"
• "What a lovely guy! Unbelievably helpful and fantastic service."
• "I found the staff very helpful and friendly."
• "Very friendly, knowledgeable and understanding staff."
• "Customer service was excellent."
• "The staff couldn’t have been more helpful, the phone was mended in an hour to a very high standard."
• "Very informative and helpful and a great service."

Cons:

• "He also kept asking if I was sure the iPad was mine which was very insulting."
• "Guy was pleasant but evasive and felt more like a salesman than genuine."
• "Rude & cheating."
• "The man in the shop was acting weird."
• "He kept slamming my broken iPad on the glass counter."
• "Owner was rude and denied even fixing the phone at first. Very aggressive and no customer service skills what so ever."
• "Also went through my email without asking for my permission."

Price and Value

Pros:

• "Lovely man who goes above and beyond, great service, excellent price."
• "The price was very reasonable."
• "He always charges cheaper than any other phone shop I have been to in Sheffield."
• "Not only is he VERY reasonably priced and ALWAYS fixes everything within an amazing amount of time."
• "FoneFix was always much cheaper by a mile than every other repair shop in the area/city centre."
• "New screen and glass protection for £35. Amazing."
• "The price is fantastic for the service they provide."

Cons:

• "The reason why I subtracted a star is that the repair price(45 pounds) seems to be high for me to pay and he has made me feel a little uncomfortable since I revisited the shop with the signal problem."
• "Sold a faulty motherboard on ebay, agreed to exchange it, confirmed they received the return but never sent the replacement."
• "Charged me £80 and the same day I took it home it started playing up by itself and pressing random buttons."
• "Repair was way more expensive than should have been and unsuccessful with not even a partial refund."
• "After all this he had the cheek to charge me £150 for these cheap parts and inconvenience."
• "5 days later the paint around the screen starts to peel off and expose black plastic."
• "intentional savatage untrust worthy."

Repair Quality

Pros:

• "Such an honest, respectable and genuine chap - he has even carried out repairs for free for me on many occasions."
• "Went in to fix a cracked iPhone screen and left a happy lady - brilliant, quick, affordable and friendly service with a case and screen protector thrown in too!"
• "I’m very happy with how they fixed my iPhone6 screen. It looks brand new and the touch screen function works without a problem."
• "I personally have used FONE FIX Sheffield on numerous occasions and found them to be fast, on price, and KNOW WHAT THEY'RE DOING."
• "Went back today to have the broken camera lens cover changed on my samsung S5.. This was completed within 15 mins without any fuss and now looks as good as new."
• "The guy is like a professor, I left my phone with him and two hours later it was fixed and better than before it even got damaged."
• "Fixed my phone in less than an hour, and the prices are extremely reasonable."

Cons:

• "However, after fixing the problem, I found that I was not able to see the mobile network signal very often."
• "The screen he used to repair the phone has the words 'mobile phone' permanently underneath the glass of the screen which is extremely annoying."
• "Although when I took my phone home after he 'fixed it' the touch screen was broken, took the phone back to him and he refused to do anything unless I paid him again."
• "Charged me £80 and the same day I took it home it started playing up by itself and pressing random buttons."
• "After 3 weeks it was completely unusable and the whole screen was zoomed in, touchscreen wasn’t working and I had to restart my whole phone."
• "Came to get my iPhone front screen fixed. Charged me £80 and the same day I took it home it started playing up by itself."
• "5 days later the paint around the screen starts to peel off and expose black plastic."

Shop Experience

Pros:

• "been to a couple places in sheffield and none compare with here."
• "I would highly recommend this shop."
• "an amazing shop, lovely gentleman and nothing is ever too much trouble, this shop deserves more recognition!!"
• "Really recommend the shop genuine guy who looks after his customers 100%."
• "Libby the owner, is not only a genius in phone repairs etc, but the most caring, kindest person that I’ve ever met."
• "Every time we go into this shop we are warmly welcomed and greeted as if we were family."
• "one of the best phone fixing shops in sheffield without a doubt! hes reliable, hard working, always gets job done."

Cons:

• "**DO NOT COME HERE** uses cheap basic parts from an unknown 'supplier'."
• "Worst shop I ever went."
• "Switched to FoneFix from my usual place as it was closer and the reviews were stellar. Was very disappointing."
• "Do not bring your phone here, literally go anywhere else."
• "intentional savatage untrust worthy."
• "Disgusting would not recommend 😒 i didn't even want to give 1 star but it wouldn't let me post if I didn't."
• "Unfortunately would not recommend."