Ecclesall Garage Ltd Reviews Summary

Customer Service

Pros:

• "We spoke to David, who was very friendly and knowledgeable."
• "The guys were really helpful, explained all the ins and outs to me, friendly lads too."
• "Liam helped me out so much on Friday! I really needed my box box to be fitted asap."
• "Very knowledgeable & assisting."
• "The gentleman I spoke to couldn't of been more helpful."
• "David and Matt were really helpful!"
• "The guys were so friendly and helpful that we stayed for hours."

Cons:

• "Wouldn't know the truth if it jumped up and bit them. Not got a clue what they are doing."
• "Was rudely cut off by the person on the phone and who told me they wouldn’t be good value for money so there was no point in explaining what needed doing!"
• "Communication between the mechanics seems poor, as one was calling me telling me that they couldn't do any work without the key, and then later told me that another had already done the work after all."
• "When you become a regular customer they take advantage of you by overcharging."

Quality of Work

Pros:

• "They got our car diagnosed and fixed the same day."
• "The work is now complete and you wouldn't even know the car had had any repair work done at all."
• "Both times I have used them they have done absolutely top-class work."
• "They fixed my car perfectly and gave me some great knowledge about my vehicle."
• "Quality work and great service. Highly recommended."
• "They always show you the parts they have replaced and are very clear and transparent about the work they’ve completed!"
• "They then fixed the clutch pedal with a clip for free and for the exhaust problems they advised going back to the original garage to mend it for free."

Cons:

• "In our last visit the guy did the repairs without confirming the price over the phone with me first."
• "At no point did I agree to the work being done without the alloy key, which is why I felt it was disappointing to be charged £25 for the replacement wheel nut."
• "Am not going to come back as the trust is broken."
• "Such a shame, really disappointed."

Value for Money

Pros:

• "Much faster and better value for money than the RAC!"
• "The price was also very reasonable."
• "They are friendly and fair with the prices they charge, the value for money really is unbeatable."
• "They saved me nearly £400!"
• "Had my car fixed and working within 3 hours and at a third of main dealer cost!"
• "I was quoted a very reasonable price for the work."
• "Sorted my car out very quickly and charged a super fair price."

Cons:

• "My experience with this garage is that when you become a regular customer they take advantage of you by overcharging."