Optical Express Laser Eye Surgery, Cataract Surgery, & Opticians: Sheffield Reviews Summary

Customer Service

Pros:

• "Great service, highly recommended."
• "Helpful and excellent service received from Jake in Meadowhall."
• "Sophie was really helpful when picking out my glasses."
• "Very professional experience from start to finish."
• "Me and my mum received such a great service from optical express especially from the young lady Alisha."
• "Sam was lovely and dealt with me politely and patiently."
• "Very good. James kept in contact with me."

Cons:

• "I have found the customer service to be quite poor, usual excuses of Covid etc."
• "Poor service I arrived for my appointment approx 5 minutes early... I sat and waited to be called. 30 minutes later still not called."
• "Not great customer service I must say, follow eye test I had to chase if my glasses were ready for collection."
• "Received an email today (on day 7) from Optical Express cancelling my appointment for tomorrow (day 8)."
• "Complete lack of customer service even though there is a catalogue of errors on Optical Express' part."
• "The customer service is tragic and repeated the contract I had signed back in 2014 with the million exemption clauses."
• "Stay away – terrible customer service."

Staff and Professionalism

Pros:

• "Advisor Ayesha is knowledgeable."
• "Optical Express Meadowhall, you have a wonderful member of staff with Zubair. A credit to the company."
• "Ayesha, the patient advisor that dealt with me was great, she answered all my questions, she's very knowledgeable and professional."
• "Jake who was very informative on lenses and helped me select frames to suit my style as well as the right lenses for my lifestyle."
• "Great service from Paddy the optician, he took his time to ensure my concerns were heard and explained everything clearly!"
• "Attended with my husband at Meadowhall store to discuss lens replacement treatment. We were dealt with by Hilary who was very professional and very knowledgeable."
• "Thanks to Jake for explaining the different options clearly and ensuring we had the relevant products to suit our requirements."

Cons:

• "I will lodge a complaint with the ombudsman ASAP."
• "Having been told twice now her glasses are ready and turning up to find the first time the glasses had not even been sent to be sorted and then the second time tonight to find the lenses are in the wrong sides is rather frustrating."
• "Upon following up on my regression I was told there was nothing they can do and would charge for a simple consultation and assessment checkup."
• "Had to have my eye laser surgery done twice didn't work the first time, the second it was marginally better for a little while."
• "I was just overwhelmed with the price for the surgery."
• "STAY WELL CLEAR ! ..Where do I start with the shambles in service...then had appointment with a surgeon told 10am waited till 11:45 to be seen to be told she wasn't a retina specialist and wasn't sure if surgery would be beneficial."
• "They exploit the market and will push you into surgery."

Store Atmosphere and Product Range

Pros:

• "Also the atmosphere inside the shop was very warm and friendly, really love shops that give that kind of vibe."
• "The fact that I'm able to try on different glasses from a diverse range of products in a bright clean environment simply adds to my positive experience."
• "Honestly the best thing I ever did."
• "This place never fails to impress me."
• "The store itself is exceptionally clean, tidy and Covid compliant."
• "One of the best experiences I've ever had in an opticians."
• "Good choice at good prices."