Specsavers Opticians and Audiologists - Muswell Hill Reviews Summary

Customer Service

Pros:

• "Friendly team that always try their best to help."
• "Always a great friendly service as usual, Jay was great helping pick my glasses."
• "Excellent service. Had my eye test done optician really good and very professional."
• "What a lovely service! I was called by them to confirm my appointment and the store manager Jay went through the reasons for my appointment and he figured out the best options for me for the appointment."
• "Muswell Hill Specsavers gave me brilliant service."
• "I was really pleased with the customer service in this store."
• "I’m really happy with the service I received at Spacesaver, Muswell Hill branch."

Cons:

• "But fast forward to July 2022, I called the store as I wanted to see if they still stock the lenses I used to buy. A VERY rude, abrupt man answered the phone."
• "Worst place I have ever been and worst customer service ever.."
• "The manager was standing over me handing me lots of expensive lenses and I didn't feel comfortable to browse by myself."
• "Specsavers Muswell Hill aren’t operating for good service."
• "Would give ZERO STARS if I could. Treat existing customers shockingly."
• "Very poor customer service. Despite showing them the confirmation email that they sent, they had no record of mine or my son's appointment."
• "The lady at the reception was everything but welcoming."

Product Quality and Offers

Pros:

• "The deals on 2 for 1 (normal or sunglasses) are good value."
• "Came in to get my sunglasses fixed (not bought here) and it was done instantly and kindly free of charge."
• "Excellent service. I received professional optician skills for my complex prescription."
• "Got great deal for 2 for 1."
• "Thanks to Juliette also as I took ages to choose my frames ..Always a welcome & nothing is ever too much for the staff."
• "I am very happy with my glasses and very grateful for all patience from Jay, he helped and advised in all glasses choices."
• "The glasses have been mended for me free charge."

Cons:

• "Then, more than a month later, I still hadn't received any message to inform me about whether my contacts arrived in store..."
• "The only way they would give me my prescription is if I purchased more glasses."
• "They charged me £25 and ordered my first contact lenses based on prescription that was 9 months old."
• "This man proceeded to try and sell just any frames that he could lay his hands on."
• "I think I was served by store manager. He did not offer me the thinnest option for my lenses."
• "They really care about their customers. Excellent service."
• "Kept my glasses for nearly 2months after i was assured the repair would take no longer than 3weeks."

Management and Staff

Pros:

• "I have been delighted by the careful, friendly and professional service by Jay of Muswell Hill."
• "For the second time, the arm came off my glasses, which was generally my fault! The woman at Specsavers in Muswell Hill could not have been more helpful."
• "I admire her professionalism."
• "I have been going to the Muswell Hill branch of Specsavers for a few years now and have always been happy with the standard of service."
• "I was seen on time and the optician, Maneeka, took great care when checking my eye sight and explaining my options."
• "Staff very friendly and optician very good Highly recommend 👍👍"
• "All of the staff were very helpful and efficient."

Cons:

• "Jay Dave, the practice manager showed unnecessary cruelty as I visited them today."
• "The manager was more worried about securing the next sale than fixing the problems with his current sale."
• "Never going back there again."
• "Absolutely disgusting service. This branch has no clue about customer service."
• "Awful service, unhelpful staff, had to wait ages past appointment time to see anyone, and they don't phone back when they say they will."
• "Awful. Receptionist ignores you. Manager seems to be economical with the truth."
• "Honestly the most unprofessional, chaotic, and quite frankly rude service."