Address: 7 Crocus St, Nottingham, NG2 3DP, United Kingdom
Phone: +441159861186
Rating: 4.8
based on 105 reviews.
Customer Service
Pros:
"The guy working on the car was professional and friendly; he walked me through the work he had done."
"When I went to pick the car up I was greeted by one gentleman who was working on another car and he quickly got someone to get my keys and take me to my car."
"Zak and his team were excellent, my van was collected and returned to and from my address."
"Excellent service, very friendly staff, I can definitely recommend them."
"Excellent communication and customer service. They inform you about what needs to be done and any options."
"They kept me informed of everything and without hesitation I would recommend anyone to use this garage - Zach and his team are brilliant."
"Very friendly and honest man. Very quick response time and easy to get hold of."
Cons:
"Called this business to get a price on some brakes on my Golf R - they are very patronising."
"Of the 5 phone calls that this garage gave me in the time they had my car, 3 of them were in the last week reminding me that I needed to go in to pay."
"I also found it very disconcerting how often he told me he wasn't trying to rip me off when I was talking to him."
"Really disappointing and disrespectful as a woman and a young lady for somebody to assume I don't have the funds to repair my £40,000 Golf R :-)"
"They finally emailed back after a few days to say the car couldn't travel far (which I knew already) and asked where I lived. I emailed back last week and haven't heard a word."
"The only consolation I was offered was that I was told the price beforehand which is not true."
"They kept my car for a month!"
Quality of Work
Pros:
"Problem identified within a very short time and work carried out. Problem solved. Well done DNA."
"So pleased to have found this garage! I have been twice and both times the team have been extremely efficient and helpful."
"Helpful, honest and they do a great job."
"The cost was very reasonable, great service and a great team."
"Got me out of a hole. Stayed open late so my car could be recovered then did a superb job replacing clutch and related parts."
"Professional, quick, good humoured and remarkably honest. My unwell car was sorted out on the spot, much to my surprise and relief."
"Very honest, great quality work, takes videos and pictures of faults that are discovered."
Cons:
"Stay Away! Asked for a clutch bleed and for the shifter mechanism to be sorted... Clutch still has air in the system."
"They carried out a temporary repair without asking me."
"The same problem happened 2 weeks after getting my car back, I had it towed straight to vauxhall who fixed it the same day!"
"However this time I've been charged £168 for a battery fitting. 20 minutes of work."
"For a rocker cover & gasket replacement I paid £420 which is too much for such a part."
"The car had 2 issues, £42 charged for a diagnosis which proved to be inaccurate so £42 was paid for nothing really."
"Just be aware that this garage seems to be charging more for labour than most main dealers."
Value for Money
Pros:
"The service is fast! From diagnosing what the problem was to get everything sorted, it was just about an hour!"
"Well satisfied and you don't even have to bother with those high garage prices."
"Great service and very honest, other companies may well have said I needed a new exhaust and I would have paid it, even though it was not needed."
"He saved me few hundreds as he didn't wanted any money from me as he thought was unfair!!"
"You get more than you pay for and their pricing is upfront and honest."
"Very reasonably priced too! I will definitely be getting my car serviced here when it's next due."
"Great price! Will definitely be recommending to my friends and will be going back in the future when needed!"
Cons:
"DNA autocare charge me £48 for the diagnostics and advice me possible parts and laboure cost over £2000 if I intend to go further repair."
"That inaccurate diagnosis wasn't worth £20 let alone the £42 they charged him."
"They priced the job at just under £300 to fix."
"I also paid £650 for a full service + replacement of spark plugs and coil pack. Again this higher than what I expect."
"They carried out a temporary repair without asking me, I allowed it and paid for it as I was informed it would delay the bigger repair (only £150 more!) for 1-2 years."
"Extra expenses had been added for 'fixing' a pipe with a plastic tie and obviously £45 were for the call."
"Had both front springs swapped to some that I had already purchased and was charged over £550 just for 4 hours labour."
Professionalism
Pros:
"This guy has demonstrated me what does mean be a Professional mechanic with a capital P!!"
"Excellent and quick service! I called first thing in the morning to book in for a diagnostic test as the engine management light came on my Audi A1."
"They're so welcoming the best in the East midlands by far."
"I cannot recommend them highly enough, a shining example for all businesses and garages out there!"
"Credit to Zak and the team. I called up at half 8 and by 9 my car was inspected and a part was ordered. No questions, just common sense and resolutions."
"Brilliant. Prompt, polite and very knowlegeable."
"Absolutely brilliant mechanics, they are incredible knowledgeable, even with fairly niche problems."
Cons:
"Because I have 'faulty parts' it's not their failure that the clutch isn't bleed."
"I had to push hard for a 50% refund."
"I tried to speak honestly and assertively, but on the other side was someone who 'with a fake serenity' could only say that I was having a terrible attitude and talking loudly."
"I reported the situation to the police and I have a lawyer to handle the case."
"Website says all work guaranteed for at least a year, clearly this isn't the case when it comes down to it."
"They carried out a temporary repair without asking me."
"I tried DNA twice, they are efficient and professional but expensive."
Reliability
Pros:
"They saved my day!! Had to sort my car ASAP and they were able to get the parts and replace them right away."
"This is the most reliable garage you can find out there."
"I'm so impressed with the service from DNA. My car broke down and had to be left in a carpark over night."
"Excellent customer service - picked my car up and returned it back asap."
"Aside from this they are a very lovely and reliable team you can trust."
"MOT passed with flying colours. Would highly recommend!"
"They are prompt, polite, genuinely supportive and overall really nice people."
Cons:
"Stay Away! Asked for a clutch bleed and for the shifter mechanism to be sorted... Clutch still has air in the system."
"The same problem happened 2 weeks after getting my car back, I had it towed straight to vauxhall who fixed it the same day!"
"However this time I've been charged £168 for a battery fitting. 20 minutes of work."
"The next day I had the car key in the mailbox and not a word or conversation."
"Clutch still has air in the system despite having the rebuild kit for the clutch cylinder in my hand!"
"For a rocker cover & gasket replacement I paid £420 which is too much for such a part."
"The car had 2 issues, £42 charged for a diagnosis which proved to be inaccurate so £42 was paid for nothing really."