Harris-Mayes Country Cars Reviews Summary

Customer Service

Pros:

• "The staff are friendly, knowledgeable and trustworthy."
• "Always polite and courteous."
• "I was greeted with exceptional customer service."
• "The office staff make you feel relaxed and welcome."
• "A very helpful person I assumed was the service manager very quickly got things moving."
• "I am so glad that I have found a genuine, independent, honest and friendly Land Rover Specialist."
• "Staff always so pleasant and helpful from dealing with a small issue to my last big service and MOT this week."
• "PHENOMENAL, EXCEPTIONAL, OUTSTANDING customer service & mechanical skills!!!!"

Cons:

• "However, Harris Mayes, during the whole process, have been persistently bullying me into a corner that I would need to pay for some of the repairs."
• "Even after speaking to the owner, there was still no apology for the experience."

Quality of Work

Pros:

• "The mechanics know exactly what they are doing and perform to an impeccably high standard."
• "Not only was the work completed exactly on time, despite the great extent of it and it being quite ambitious, but the quality of the work is to the highest standard."
• "The quality of their work on my vehicle was impeccable; it's running better than ever before."
• "Bravo! Harris-Mayes was absolutely brilliant at attacking and correcting the multiple issues."
• "They had my car back on the road the SAME DAY. Issue with breaks, sensors, tires, you name it… all done within 1 day."
• "Exceptional and very helpful, friendly and professional team."
• "Amazing experience. The team at Harris Mayes really know what they are doing and they love RR."
• "Harris-Mayes have an excellent reputation for Land Rovers but they have done wonderful work on my 1967 Morris Mini Moke."

Cons:

• "Unfortunately on the day of getting it home I realised there was a headlight not working."
• "I explained that the car had an issue with the handbrake since time of purchase and that they had miss diagnosed the issue."

Pricing and Value

Pros:

• "Parts are ordered on a very quick turnaround, fitted promptly and are very reasonable on price."
• "I had a lower quote for my car repair here than a previous garage."
• "Harris-Mayes for a few years and would not take my Land Rover anywhere else, great service, fantastic value for money."
• "Great experience as always and far better pricing than 'main dealer'."
• "A very fair price."
• "The price was very competitive. Highly recommended."
• "I am extremely happy with the work done and how quick it was sorted."
• "Good value for money, promptly done and was more impressed with the car being dropped back to me."

Cons:

• "Harris Mayes make sure there is one available for me to borrow and happy to wait a few days before I get the phone call to say they have an automatic car ready to loan me, Possibly not the cheapest mechanics around."
• "No, it wasn’t cheap, but it was probably half Beadles price, and I got a courtesy car too."

Professionalism and Expertise

Pros:

• "The garage has old-school values with a modern approach which is very rare to find."
• "Harris-Mayes Country Cars are, without shadow of doubt, the best Land Rover specialist I have used."
• "This team knows their way around Land Rovers for sure."
• "I have used this garage before and would highly recommend the service they provide."
• "I have been using Harris Mayes for 9 years. A busy garage but always provide a diligent service."
• "They have the people (who love Land Rover products by the way) and the kit and the experience."
• "An independent Land-Rover dealer where they really know how to mend your vehicle at a good price."
• "Very reliable and friendly garage. They are honest and trustworthy."

Cons:

• "I tried to be understanding and accommodated this suggestion. However, Harris Mayes, during the whole process, have been persistently bullying me into a corner."
• "Unfortunately over the next 2 months the issue continued and eventually become worse and we arrived to the point that the handbrake would not release."