Hillcliffe Garage Reviews Summary

Customer Service

Pros:

• "Amazing service: it was quick and well done."
• "Amazing service, fit me in for two big jobs the day I rang up, polite and courteous service throughout."
• "Excellent customer service, nothing too much trouble and very accommodating to your needs."
• "The staff were very welcoming and reassuring."
• "Friendly, reliable and professional and they really look after you."
• "The staff are really helpful with any queries and in finding appropriate solutions."
• "Staff were very friendly and efficient."

Cons:

• "Worst garage in Sheffield would not recommend to anyone the mechanic doesn’t have a clue."
• "Would never take my car there again as the mechanic did something wrong to it and he wouldn't put it right."
• "Do not recommend this garage if your clutch is gone they will tell you extra problems what are not even wrong with the car to get more money out of you."
• "Nways i hope i can save someone their time and money by not going to hillcliffe garage."
• "Apart from being a giant waste of time you also have to stand in reception for 15-20 mins at a time because no one acknowledges you."
• "Been there twice, both time i was assured that my car was fixed but turns out nothing been done."
• "Probably one of the worst garages I have ever been to! Slow, inefficient and a clear lack of staff."

Facilities

Pros:

• "Just had my M.O.T done with hillcliffe garage brilliant friendly service offered me tea and coffee, was on time and has a fun waiting area."
• "Fantastic, Comfortable and Serene Customer Seating Space."
• "Not only did it have a pool table there was also a coffee machine!"
• "Cozy waiting area too."
• "Really good waiting area with a pool table comfy sofas and a coffee machine."
• "If you need to wait, there’s a comfortable waiting area, you're offered a hot drink and there’s a pool table."
• "Their waiting area provided a comfortable space to relax with complimentary refreshments and Wi-Fi access."

Cons:

• "Left greasy stains on car interior. Spent more money to clean my car."
• "Took 8 hours just to have my car looked at and they hardly even listened to what I had said."
• "1 week later car hadn’t moved."

Professionalism

Pros:

• "I would highly recommend anyone to use Hillcliff Garage. As the staff are friendly and professional."
• "Absolutely brilliant. Friendly, professional and honest (unlike some garages)."
• "Very professional and knowledgeable mechanics with competitive prices."
• "The staff were very professional and friendly."
• "These guys are very professional, very reasonably priced and offer a top-level service."
• "They displayed exceptional expertise and attention to detail while working on my vehicle."
• "Really friendly team, punctual with their timing."

Cons:

• "Worst garage in Sheffield would not recommend to anyone the mechanic doesn’t have a clue."
• "Took it to another garage and asked the mechanic if any work was done in my car, he said not a single thing had been changed, no work been done."
• "Bought a car that these guys moted 80 miles ago and it's being condemned over £1400 to put right."

Value

Pros:

• "They will only do work that is required at a fair price."
• "Amazing service- prompt, knowledgable, and stuck to the very reasonable price they quoted beforehand."
• "The owner offered me coffee and explained all the issue to me thoroughly with a reasonable price!"
• "Very reasonable price excellent customer service."
• "Their prices are very reasonable and they always look after me and my family."
• "Prices are reasonable."
• "They booked me in very quickly and gave me a discount for having to wait over the time they predicted."

Cons:

• "Do not recommend this garage if your clutch is gone they will tell you extra problems what are not even wrong with the car to get more money out of you."
• "Went to service my car. charged for full service but didn't do even mini service."

Trust

Pros:

• "I was treated like family."
• "Going back for an MOT in a few weeks as I cannot fault their diligence and customer service."
• "Fal and the lads are honest and brilliant service never let us down been using them for all our business vehicles and private for the past 5 years."
• "Always get very well-looked after here and have been using this garage for the past 10 years or so."
• "A mechanic named Wez did a fantastic job finding a fault on my car which two other garages were unable to diagnose."
• "These guys are friendly and honest."
• "The only garage I can trust and know won’t rip me off unlike 99% of the mechanics."

Cons:

• "Would never take my car there again as the mechanic did something wrong to it and he wouldn't put it right."
• "Took it to another garage and asked the mechanic if any work was done in my car, he said not a single thing had been changed, no work been done."
• "Been there twice, both time i was assured that my car was fixed but turns out nothing been done."

Efficiency

Pros:

• "My Skoda Octavian needed the clutch changing, I was booked in same day and work completed in less than 2 hours."
• "Had a major fault in April 2017, it was fixed at the garage, great service and friendly staff."
• "Great service, organised a quick pick up and went the extra mile when I really needed my car back quickly (2days)!!"
• "First class service. Took my car in for all four shock absorbers to be changed, the lads had it done within a few hours."
• "Everytime, the lads had it done within a few hours."
• "The mot and service is super fast."
• "Always quick to fix any problems and once even fixed the problem while I was sat there thinking I’ll have to leave the car for the whole day!"