Mollington Banastre Hotel & Spa - Chester Reviews Summary

Accommodation & Comfort

Pros:

• "Beds - super comfy and the rooms were quiet."
• "The bedroom was clean and comfortable."
• "Rooms were clean and tidy and all staff were polite courteous and couldn't do enough to help."
• "The room we stayed in was a good size just in a poor condition."
• "The room was warm and comfortable."
• "Room was large and clean."
• "The room itself was clean and suitable enough for one night."

Cons:

• "Rooms literally falling apart, window frame was loose in wall."
• "We had a double room when we requested a twin room, furnishing and room was very worn, stained and generally run down."
• "The bedroom was dated, the double bed was very hard, the pull out sofa bed needed throwing away."
• "The rooms are old dingy and bare."
• "The rooms look like something out of a nightstalker documentary."
• "Rooms have dirty carpets, toilet didn’t flush, terrible beds and no heating."
• "The room where we stayed wasn't clean. Stains on pillows/cushions there was not enough pillows or blankets."

Service & Staff

Pros:

• "Thanks to all for a superb stay ... 5star hotel."
• "Yes I would return."
• "We had a lovely stay. Will definitely return."
• "Was greeted and made to feel welcome by all staff."
• "Staff were excellent very polite and friendly."
• "Very friendly staff nothing was too much trouble."
• "All the Staff were lovely, especially the young girl on the front desk, so helpful, gave us plenty of info about the zoo and the local area."

Cons:

• "The receptionist was talking for 5 minutes before we even got served."
• "Receptionist could not have cared less, no apology or concern"
• "Poor customer service. Poor facilities."
• "Guys in the restaurant could do with more training."
• "The receptionist however needed to learn how to smile!"
• "After arrival there were several incidences where staff were short with members of our party."
• "Manager was extremely rude and unprofessional towards the end of our stay."

Food & Dining

Pros:

• "Evening meal was tasty and portions generous."
• "The breakfast was nicely cooked and presented well but limited choice."
• "The evening meal was fantastic as was the breakfast."
• "Food was really nice and staff very friendly."
• "Dinner served was tasty, hot and delicious."
• "Breakfast was good."
• "Dinner & breakfast both very good."

Cons:

• "The breakfast was very basic, not really a full English and no pastries/continental."
• "The food was average and well overpriced to be honest wetherspoons serve better."
• "The food at the murder mystery event we attended was inedible.. soup very bland.. chicken ok but vegetables were very hard and roast potatoes very soggy and greasy."
• "We ordered a side of veg for our weaning baby and this was disappointingly just green beans and peas."
• "The sausages looked like they had been boiled."
• "Unfortunately the food was very slow to come out and it took almost 2 hours to have our meal."
• "The breakfast was disgusting, undercooked no flavour bacon & sausages."

Facilities & Cleanliness

Pros:

• "Lovely quiet lounge with garden views."
• "The pool area was great the pool is heated which was fantastic!!"
• "The gardens are beautiful and we were very pleased with our room."
• "The gym and pool are good and the location being near the zoo are the ONLY things worthwhile about this place."
• "A charming hotel full of Character and beautiful features."
• "The hotel is very clean and it's a lovely, relaxing environment."
• "Gardens were lovely and well kept."

Cons:

• "This is not a SPA!!! As I entered the car park my heart sunk, I thought it might be better inside."
• "The jacuzzi smell like acid, probably why it's always free."
• "Toilets doors were broken, the floors were dirty, the sauna floor was dirty."
• "Pool wasn't clean. I don't think they know what bleach is."
• "The pool wasn't that great either - we were so disappointed."
• "The spa and pool area was disgusting, the floor was not clean."
• "Half of the facilities were out of order, and everything is dirty."