DoubleTree by Hilton Hotel & Spa Chester Reviews Summary

Room Quality

Pros:

• "The hotel room was clean, perfect size and had everything needed."
• "The room was clean & fresh, a spacious twin room."
• "The room was clean and tidy but not better than a Premier Inn."
• "Room was great, especially the bed and pillows which were awesome."
• "The room was exquisite, massive bed, very clean, quiet and dark."
• "Our room was lovely, clean and fresh, with a huge bed, which turned out to also be very comfortable."
• "Room was super comfortable. Beds were outstanding."

Cons:

• "Rooms were to a good standard but in our room 222 there was dust/cobwebs above the door in the bathroom and our hand flannels never got replenished the day after with room service."
• "The only thing I wasn't too pleased about was the noise - the water pipes were very loud in the room."
• "The bedroom was all very clean, although the noise from doors closing and banging from next room along was quite loud at times."
• "Some of the decor does need updating but it was all clean."
• "Our bathroom looked a bit tired and in need of re grouting, light on the mirror didn't work."
• "Once in the room, noticed the floor was dirty with toenail clippings and dirt, the shower plug had mounds of hair hanging off it."
• "Nevertheless, it was disappointing to discover empty shower gel and moisturizer bottles in the room."

Staff and Service

Pros:

• "Greeted at reception by the amazing Frank who informed us that we had been upgraded to Diamond for the day membership with all the associated benefits."
• "All the staff made an effort to be friendly and helpful throughout the stay."
• "The staff were fantastic and there was a warm cookie on arrival so overall very happy."
• "The staff were very helpful and friendly."
• "The staff couldn’t be more helpful and friendly."
• "The staff were lovely and welcoming and the service provided was excellent."
• "The staff were wonderful every step of my stay."

Cons:

• "A couple of hiccups, one with the initial receptionist was most unhelpful."
• "Staff at reception were not interested in providing information."
• "Night time reception staff were rude, all stood around chatting & laughing we approached the guy behind the desk after being looked at like we were stupid from other staff to enquire about the half board and all we got was a sarcastic smirk and a nod of the head!"
• "Staff need training on being disability friendly."
• "Staff were very rude and not apologetic."
• "The downside is that staff need more training."
• "One member of staff on reception in particular was in my eyes rude, checking my name multiple times during check in ('just wanted to check you are indeed Luke')."

Food and Dining

Pros:

• "Food was lovely and reasonable except breakfast."
• "Food was great."
• "The food and drinks were delicious and all the staff were very friendly, including our waitress Ellie."
• "Lunch and evening meal was amazing quality and the breakfast was one of the best that we have encountered."
• "Food in the restaurants, both dinner and breakfast were great."
• "The food was good as was the service."
• "The food in the garden restaurant was amazing."

Cons:

• "The food was disappointing for the price extremely over priced the scones were ok the sandwiches were nasty."
• "The restaurant was extremely disappointing. Very short-staffed and had to wait half an hour and three requests just to get a glass of water."
• "The food in the Garden tea room was also disappointing, there was no flavour in the dinner or breakfast."
• "Got to our table to be met with a dirty surface and very limited menu that was rather expensive."
• "The omelettes were so overcooked they were a challenge to eat!"
• "The restaurant menu was very poor, if you don't enjoy pizza or the standard Americanised fare you're going to be disappointed."
• "Had to pay for evening meal which was nearly £100 which was awful sent it back, service was shocking."

Spa and Leisure Facilities

Pros:

• "The spa is amazing - it was included with my diamond membership and we loved it."
• "We got an early check-in without any issue and got signed up for a pool timeslot."
• "The spa was wonderful - not too big and not too busy, a range of steam rooms to use and a lovely pool."
• "It included 4 hours in the spa, a couples massage, 3 course evening meal and breakfast."
• "This spa hotel has a lovely vibe, has comfortable and clean seating areas and is set in around 18 acres of beautiful landscape."
• "The spa and gym were really nice with good size pool and Jacuzzi."
• "The spa had relaxation rooms, sauna, steam room, jacuzzi, swimming pool. It was lovely and quiet on a Sunday, and the facilities was perfect."

Cons:

• "Not disability friendly, was told on arrival the disabled access door was out of battery and not replaced."
• "The spa also not disabled friendly."
• "One of the rooms wasn’t working at all - the aroma room."
• "We used the spa which I found cramped and very noisy with a lack of seating."
• "The spa facilities had also been overbooked so the sauna, steamroom and other facilities were difficult to use."
• "The main let down of the stay was the spa! Busy, unrelaxing, people flaunting the rules."
• "NO disabled changing facilities, a member of staff walked my partner into the changing area but then left him in the corridor."