The Arc Cinema Reviews Summary

Seating Comfort

Pros:

• "Chairs are so comfortable and recline."
• "The seats are very comfy (unlike a cinema we visited a short while ago that had us fidgeting after 20 minutes)."
• "All the seats are nice, wide, comfy."
• "Comfy leather style seats with some give to lean back, good leg room."
• "Seats are really comfortable, great for a long film and plenty of space."
• "The seats are now comfortable and staggered in height so you don't stare into the back of someone's head."
• "The seats partially recline and are very spacious."
• "Wonderful friendly service... Seats super comfy."

Cons:

• "The backs are high and the gradient to the screen is shallow so you need to sit up straight to look over the seat on front."
• "No hope for short people!"
• "The seats are good but I feel they won’t last long. Yes, they recline but only under body weight, the kids will spend the film trying to make them go back."
• "It's been a while since Covid struck and I hadn't been to a cinema for 2 years... The screens have brand new, slightly reclined seats, which is a massive bonus considering the seats in the screens prior."

Staff and Customer Service

Pros:

• "The staff are very friendly & it's very clean throughout."
• "Staff at the kiosk were just a delight to chat to and recommended films."
• "Staff member was friendly and helpful."
• "The staff are lovely. The prices are amazingly good value; even the pic n mix which you would expect to be extortionate."
• "Great team, had a mix up with our tickets and they still ran the film and allowed us in. Staff went above and beyond what they had to do."
• "Fantastic very friendly staff who couldn’t do more to help."

Cons:

• "The snack are a tad expensive though."
• "The only thing I think needs updating are the toilets. They're still the same, and the woman's toilets need a huge refurbishment."
• "Really comfy seats but literally the most miserable person ever serving us."
• "Manager is rude, and very up himself, even stormed round the counter in an aggressive manner to try lay hands on me."

Facilities and Cleanliness

Pros:

• "Very clean and friendly staff. Free parking for cinema customers."
• "The carpet is clean and the walls have a fresh coat of paint."
• "Now re-named Arc Cinema, it hasn't lost any of its charm or history, in fact it's leant into its history and in the corridor leading to the screens there is memorabilia."
• "Great prices & offer lots of promotions on certain night of the week."

Cons:

• "The toilets at the end of the night were not very clean, could be checked more regularly."
• "There was literally feces on the seats and the floor is so sticky that you couldn't even know what premarital relations happened in that unholy room."
• "A thousand times better now it's been done up. Lovely comfortable seats & Free parking outside now too but it's tighter than a fishes bottom parking in it."
• "Shame to see the water damage on the ceilings and walls as we were coming out of the film down the stairs though."

Accessibility and Layout

Pros:

• "Free parking out front!"
• "Free parking for customers on site, don't forget your code from the counter!"
• "There is easy access, via wheelchair or on foot to an open lobby."
• "There appears to be a car park at the front, but don't be fooled by it, it never seems to be open to the public. Parking is available nearby (a very short walk away)."

Cons:

• "Unfortunately the screen we watched on was not disabled friendly in any way shape or form with plenty of staircases to climb/descend."
• "Watch out. I was told screen 1 was wheelchair accessible but when I booked it turned out I couldn’t get the wheelchair up the aisles."
• "The downside is the screens are on the left towards the back and only one set of loos in the front right and you may have to work your way past people queuing to get tickets and food."
• "Very disappointed. Took my mum for a nice relaxing evening at the cinema as she had just been diagnosed with fluid on the heart and struggling all week on holiday. Got to the cinema only to find out the screen we were in (screen 5) was up several flights of stair (never ending)!!!"