Halfords Autocentre Harlow Reviews Summary

Customer Service

Pros:

• "The service today was outstanding, lovely & friendly staff."
• "Great, female friendly service with fair estimate of costs upfront. Would recommend."
• "Dropped my son's car off for service. Prompt polite attention, all questions answered."
• "Five star experience with friendly, helpful and trustworthy staff who were professional throughout."
• "Staff very friendly & polite. Car failed but Brian was very good at his job, professional & was supportive."
• "The staff were all so friendly when I dropped off and picked up my vehicle. Really went above and beyond."
• "Excellent service, very friendly and courteous staff with realistic prices."
• "The staff are really knowledgeable, friendly and helpful. Despite the fact that they were running late, they did everything they could."

Cons:

• "Phoned to make an appointment, the manager was very rude to me and told me my car wasn't booked in."
• "Staff there are rude no manners and talk at you and not helpful and very unorganised."
• "My sister went to Halfords the following day and the manager there trash-talked F1 and said they would rip me off."
• "Guy I saw was very miserable and very unhelpful. Last time I went to Halfords there was a lady out front and she was wonderful, shame she seems to be no longer at the Harlow centre."
• "Arrived with my car with a flat tire. Sophie claims the alert was raised! Unbelievable!"
• "Ok work this one out, parts £10.00 Labour £88.00. They quote me £209.00!!"
• "Appalling today. Rocked up at 12-32 for a 1pm appointment only to be told I'll have to wait until 3-30 for two tyres and tracking."
• "Absolute joke, had my brakes done a few weeks before and took it to Halfords for a wheel balancing, got a call saying I needed £200 brake pads and a £65 tyre."

Quality of Work

Pros:

• "Terry and his team managed to locate replacements and fix same day as I was from out of town."
• "I went to Halfords for a diagnostic on what was causing a knocking noise on my passenger front wheel. Within an hour they had it up and found two bolts of my subframe had rusted."
• "Dropped my car off with the lovely Lisa. From start to finish the experience has been great."
• "After my wife's car was serviced at harlow branch, there were several parts that she was told required replacing. I took my car to another mechanic for a second opinion, as when I checked them I did not think they needed replacing. The second mechanic agreed."
• "I had a vehicle check as my MOT will be due in march and one of my tyres was losing pressure. They recommended 3 new tyres which I was expecting."
• "I've visited the centre again, this time for my partner's MOT. The manager Ross was very helpful."
• "Guy i saw was very miserable and very unhelpful. Ask about my next service and he really did not want to give me any concrete information when it would defiantley be, best to stick with fords from now on. Last time I went to Halfords there was a lady out front and she we wonderful shame she seems to be no longer at the Harlow centre"
• "Really great experience with the Halfords Harlow Autocentre. The staff were all so friendly when I dropped off and picked up my vehicle. Really went above and beyond to make their communication great."

Cons:

• "When works were undertaken and the vehicle was returned, I checked the Spark Plugs, the Plugs were not changed."
• "This type of safety breach should be picked up by their “Expert Technician's”, where is the quality control? Halfords obviously only care about their profit and do not care about the safety of their customers."
• "You sent me an invoice with nothing included for “needs fixing.” this is incorrect as you fitted 4 new tyres but claimed to be unable to put in one of the lug nuts."
• "Despite website booking a timeslot with confirmation of the tyre availability and taking my money, I turned up at the booked time to find the tyre was not actually at the service centre."
• "Had booked and paid for a 4-wheel alignment at Harlow. The next day drove all the way to the centre only to be told that the machine was not working for the past 4-5 days."
• "Got a deal for MOT and service, service was not done just said if filters ain’t been changed before change them. Mot was done no communication on what’s wrong and why things need to be changed and no proof was given just told that it had to be done and codes didn’t match up."
• "I booked my 2018 BMW 520d for a Major Service informing them the front brakes need to be renewed. This was 2 days in advance of the service."
• "Took my car in for an MOT they said it failed on the exhaust gas emission and recommended an engine flush out, I took it to my local garage (they dont do MOT) and he checked it and said nothing was wrong."

Communication and Efficiency

Pros:

• "Invoice and a form of service record received, but to date no upload to Toyota service history. Will chase this and update further."
• "Checked availability and prices online, compared very well with the competitors in my area. Managed to get a fitting slot within 48 hours."
• "Great service from the Harlow Autocentre. Battery was playing up so booked the next day for someone to look at it."
• "Got a discount when booking an MOT on line, Premises were spotless with free coffee."
• "First time at this particular branch & only for an MoT, albeit I've used other branches elsewhere previously. Having arrived around half-an-hour early, the man in reception was pleasant & efficient confirming my phone & email contact details."
• "Really great experience with the Halfords Harlow Autocentre. The staff were all so friendly when I dropped off and picked up my vehicle. Really went above and beyond to make their communication great."
• "I had my service and MOT booked for 31st March and knew I would have trouble with my car being a Hybrid but hoped for the best anyway. As soon as I arrived at Halfords Autocentre in Harlow I was given amazing customer service from Justin despite my car causing complications!"
• "Fantastic customer experience and very professional company! Competitive rates also... I've visited a few more times and their services are still top quality as is their availability, as they're now open on Sundays. A must for all your motoring needs!"

Cons:

• "You took 6 hours to change the tyres, when I was told 1-2 hours when booking."
• "Dropped in for an interim service at around 10 am - service took over 7 hours to complete and resulted in myself coming in at rush hour to pick it up."
• "Having booked and paid for an MOT online 6 days in advance, I received a phone call the night before the appointment to inform me that the Halfords booking system doesn't work properly."
• "Not been in the area too long and a 40 min drive to my garage of choice for over 10 years meant it really was time to explore the local options."
• "Trust is a big issue when it comes to getting your car checked or mot carried out."
• "I don’t like leaving my cars with garages as i don’t trust them and had bad experience in the past, but halford proved me wrong and gave me a full report on my service via email and they even give you a checklist beforehand what they will be doing which other garages don’t do so your just taking their word for it, good value for money and very polite and professional service and Lisa, the manager made me feel comfortable and gave me the assurance that my car is in safe hands so thank you Lisa. Highly recommended ⭐️⭐️⭐️⭐️⭐️"
• "Really good service. Went in for a replacement tyre. Was done quickly and staff were polite and helpful. They even corrected all the tyre pressures whilst I was there for free. Would definitely be going back for future tyres."
• "Seriously how has this place scored so high mots not a problem. Thought I would recv the same service for a repair . My other half has a gardening business self employed he brought his van in as losing water it was the metal pipes under the starter motor . The parts would take a couple of days so booked it in for the Wednesday. Dropped it off called back 2hrs later parts were not there . So the van sat there all day no parts . Called back the next day call was ignored or guess what the bloke wasn't there. Finally speak to the manger who confirms has the parts but can't fit it in next day so we book it in Saturday today. Get a phone call to say wrong parts. The manger can only apologise. Decided to go elsewhere where they actually fix things on the day they say they are going to."