Samantha Cusick London Reviews Summary

Salon Atmosphere

Pros:

• "The salon itself is stylish and the rest of the staff are very friendly and welcoming."
• "Everyone (including customers) seemed really cheerful, and it was just a really great vibe without being too loud."
• "The salon is also beautifully styled and has a really nice vibe."
• "The salon is fun and quirky with incredibly friendly and welcoming staff!!"
• "The salon is such a fun space and a beautiful place to get your hair done."
• "The salon itself is gorgeous too (palm tree wallpaper and marble tiles! Not to mention flowers and gold pineapple trinkets!)."
• "The salon is just gorgeous and Samantha herself is an absolute treat."

Cons:

• "The only comment I would make about the salon is that it’s a shame the hair-washing chairs aren’t more comfortable."
• "Do not let the unicorn cocktails and brash interiors fool you, one of the worst hairdressers I’ve been to."
• "There is nothing high end about this place."
• "Travelled quite far to a salon which I had high expectations for. When I arrived I was assisted by Rachel in the very overcrowded environment."
• "This place doesn’t know how to cut hair or listen to the client whatsoever & is a very rushed service."

Staff and Service

Pros:

• "Maisie did a fantastic job of my hair (it honestly looked VILE beforehand) and she fixed it so quickly and I left so happy."
• "I'm soo happy I landed on Alfie! Everyone at the salon that I interacted with was soo lovely, but I really enjoyed my time with Alfie!"
• "Hands down the best colourist I've ever had - Samantha's colouring skills are a dream and she gets it exactly how you want it!"
• "Katie asked all relevant information to understand what/how I want my hair look."
• "Konstantinos and Alex were both stand-up, talented hairdressers."
• "Atanas is absolutely amazing!! I love his work and vibe - he’s so kind, understanding and happy."
• "Adam was amazing from start to finish! He gave me the best haircut and did such a fantastic job I can't believe how good my hair looks!!"

Cons:

• "Conveniently as I arrived today Rachel had just ‘left’ so the graduate stylist had to cover. I found it incredibly unprofessional and disappointing given how much I spend in this salon."
• "By the time I reached Alex to discuss my hair cut, he seemed very surprised that I hadn't been asked how short I wanted it beforehand, because the highlights were concentrated on the last six inches of my hair (all of which I wanted to be cut)."
• "I did have a bad experience with customer service at my last visit... I received absolutely no apology from neither the hairdresser or the manager."
• "I was baffled that a senior colourist didn’t understand the concept of ‘buttery/creamy/bright’ blonde, after being shown a very specific image mood board."
• "Asked for 90s layers instead got a shaggy 70s Haircut by Jack at Notting Hill."
• "I asked for a trim and he cut my hair by 10cm!"
• "I usually love this salon unfortunately I was not satisfied with my toning service this time with Rachel and when I had politely expressed that she gave me a lot of negative attitude and did not even apologise to me."

Value and Satisfaction

Pros:

• "I am thrilled about my haircut and would recommend to anyone!"
• "I couldn’t recommend the salon more."
• "A very pleasant and relaxing experience, couldn’t recommend enough!"
• "I'm obsessed with my new balayage and have already booked myself back in for 3 months' time."
• "I'm so happy I decided to try this salon today, and I have already booked my next appointment here!"
• "I felt totally pampered. I have already recommended this salon to my friends who live in London."
• "I am in LOVE with my hair!!"