Specsavers Opticians and Audiologists - Croydon North End Reviews Summary

Customer Service

Pros:

• "The manager Suhail employees Sean and Jordana are very hardworking and professional."
• "I was really pleased with my visit. I went to get my eyes checked and ordered a pair of glasses. I dealt with 3 different ladies and ALL of them were absolutely brilliant!! PROFESSIONAL, FRIENDLY, CONFIDENT, CARING, UNDERSTANDING AND VERY HELPFUL :)"
• "I have received an outstanding service at Croydon branch from Suhail. Very professional, knowledgeable and patient."
• "Everyone was wonderful and extremely professional, however Lucy was a standout."
• "All the staff are very helpful and friendly."
• "I was assisted by Vini and Nicoleta today. Really fabulous service. They were both professional and knowledgeable, whilst also being friendly, approachable and patient with all of my queries."
• "Visited today with our 5 year old son, we've been assisted by Lady Tina. Such a wonderful person, she helped our son to chose the right pair of specs."

Cons:

• "Eye test was good and optometrist was great and attentive. But customer service is appalling - was told to come back in a week to collect glasses, but when i got there the glasses were not ready."
• "Awful customer service. The optician was rude and unhelpful and didn't seem to know what she was talking about."
• "Very dissapointed after all the staff changed."
• "Bad experience, doctor Patel talking rude, not having patience."
• "Waste of time and money :( Be careful.."
• "here, no way, i would not reccomend 👎"
• "Awful customer care service."

Professionalism and Expertise

Pros:

• "Had a contact lens check and optician was first class, very professional, friendly and polite."
• "His product knowledge was impeccable, very very professional, friendly, approachable, polite and a very active listener."
• "I was referred here by a specialist eye hospital as an emergency. The Optometrist was first class."
• "The staff really care for what they do and take time to help you find the perfect pair of glasses."
• "I can honestly say, if it wasn't for Akshay and the time he spent to find out what glasses I needed, I may still be trying to wear and get used to glasses that doesn't fit my needs."
• "The optician was professional and explained all the tests very well."
• "I had an appointment at Whitgift Branch for an eye test and to purchase a new eyeglass. I was seen very quickly by the manager Mr. Akshay Patel."

Cons:

• "Specsavers does not feel personal like how opticians and doctors use to be."
• "Do not go there! I have astigmatism and they did a wrong eye test!!! Bad lenses (too strong) also...!"
• "Very poor service. My appointment paper was handed to me like the guy was afraid to touch my hand."
• "One of the worst experiences I ever had with an optician...happened there."
• "They offer range of eye glasses but their staff are not very customer focus."
• "Terrible customer service and very disorganised."
• "Dangerous and unpleasant, avoid."

Value and Pricing

Pros:

• "Provided my own glasses frame for lenses to be fitted and Boots charged £90. Spec savers charge £39."
• "I have to be honest, I was very sceptical about going to specsavers but I decided to give them a go after years of going to an independent opticians. I was extremely happy with the service, the glasses and the value for money!"
• "Occupational pair is are perfect for computer work and the wider varifocal makes it so much easier to wear."
• "There's a really wide variety of frames to choose from."
• "Great choice of glasses and very good service."
• "I was very happy with the quality of service I received when I visited Specsavers North End in Croydon for an eye test."
• "The staff are lovely and truly did an amazing job with my children's optical appointment."

Cons:

• "I paid for my order about a month ago, and I am still waiting for it."
• "Eye test was okay but they stuck on an extra £10 as a 'new' customer even though they already had my details."
• "Absolutely terrible. I ordered a pair of glasses and wanted sunglasses too... Much to my surprise when I got a text saying my glasses were rdy when i turned up there was only one pair and i was told if i wanted the second pair i would have to pay another 50 pounds approximately to receive them."
• "Extremely disappointed with my purchase a few months ago. Paid over £100 for a bum frame that bent as easily as a piece of copy paper."
• "After waiting 8 weeks for my glasses they where not the frames I ordered and my prescription lenses was also wrong."
• "I had bought 2 pairs of glasses one just for reading specsavers brand and the other Karen Millen, they didn't have the proper case and gave me a hugo boss, my glasses don't even fit properly in the box."
• "Waited almost a month for my glasses to be ready to collect. Nobody bothered to call me to tell me that they would be delayed."