Specsavers Opticians and Audiologists - Ilford Reviews Summary

Customer Service

Pros:

• "I had a wonderful experience at Specsavers with Nirmal! He was exceptionally patient and attentive while helping me choose my glasses."
• "I went in with my mum who is a pensioner and hard of hearing to the Ilford branch. I couldn't have asked for a nicer experience!"
• "I received a wonderful service at Specsavers Hornchurch branch with everyone so warm and welcoming especially in these challenging times !!"
• "Highly recommend this store. First time visit and had very friendly and efficient service all round."
• "They are customer focused, caring and very quick at resolving issues."
• "I've been seen here by Owen on previous occasions who is honestly such an attentive person and really takes care of you."
• "I was just so impressed by the team in this branch throughout, thank you for being so lovely!"

Cons:

• "I received really poor service."
• "I suggest going elsewhere as the most of the staff here are just rude and don't know how to work in retail!"
• "Spoken to branch manager who was rude person to talk to."
• "The service my sister has received from here has been a complete nightmare... the customer service we received was very very poor as the lady who served us was beyond rude."
• "It takes forever to get though to them via telephone and when you do the staff are discourteous and unhelpful."
• "Owen May has been very difficult, unhelpful and arrogant with me. I found him very lazy and tired to do his job as a good professional."
• "Worst service you can possibly get If you have a problem with the new glasses."

Appointment and Wait Times

Pros:

• "Got an appointment quick. Found them quite efficient."
• "Staff were nice, I was seen at my apt time."
• "Enjoyed my recent visit. I had an eye test and picked out new glasses. The optician was helpful - advised with any eye concerns."

Cons:

• "I just received a call where they have cancelled my appointment. This is the second time they have called to cancel and twice they simply didn't show up."
• "Terrible service! Cancelled my appointment via text at short notice and didn’t call so ended up turning up at the store."
• "Having been given an appointment time I had to wait a long time to be seen. One couple were there two hours!"
• "Waiting time is really bad they saw me 40 minutes beyond my appointment time."
• "Visited this branch recently and I don’t see the point of being told to wait by the door until someone serves you if no one actually bothers coming to serve you."
• "This place is a joke. They overbook appointments and have you waiting for over 20 mins just for the 'pre-test' and then you have to wait ages again to see the optician."
• "Not pleasant experience with the Ilford branch. Had an appointment and was told to wait for 30 minutes before someone can see us."

Product Quality

Pros:

• "Recently bought two pairs of glasses and a pair of prescription sunglasses. So glad, this time it was Specsavers!"
• "MY ILFORD BRANCH HAS A BIG VARIETY."
• "Good value for money too."