First Contact Opticians Ltd Reviews Summary

Professionalism and Expertise

Pros:

• "The team at first contact are very knowledgeable and professional."
• "Excellent service and highly professional."
• "Always a pleasure and never a chore to have my eyes thoroughly checked out by First Contact."
• "Professional and incredibly friendly; also - and this is important - there is no pressure to sell you anything."

Cons:

• "Despite being told my appointment was on NHS, I was charged a fee for consultancy."
• "This is one of the worst optician who just has his eyes on your wallet."

Customer Service

Pros:

• "Rahki and the front-of-house team have taken customer service, courtesy, and professionalism to a new level."
• "The staff are very friendly, knowledgeable and helpful."
• "Always welcomed with a smile and they take time to make sure your new glasses are perfect for you."

Cons:

• "I was only informed of the fee after the fact, not before my eyes were tested. So I felt forced to pay."
• "They stopped their treatment for our son midway without informing us."

Technological Advancements

Pros:

• "I am always amazed by the latest technological instruments that Shelly keeps adding."
• "Very thorough eye tests using state of the art equipment to help ensure the health of your eyes."
• "High tech diagnostic/test equipment matched by excellent customer service."

Cons:

• No significant cons related to technological advancements were mentioned.

Product Quality and Variety

Pros:

• "Excellent service. Beautiful glasses, patient, helpful, knowledgeable staff who went above and beyond."
• "Good range of frames from children to adults."
• "They have the most up to date equipment, a wide and varied range of glasses."

Cons:

• No significant cons related to product quality and variety were mentioned.

Value for Money

Pros:

• "We’ve been with First Contact Opticians for 9 years and they have always given us the best service and value for money."
• "Annual practice plan that they offer is good value too in my opinion."

Cons:

• "10/10 might be a bit expensive but you get what you pay amazing people/service."

Family and Children Services

Pros:

• "They are fantastic with children and really family friendly."
• "The service for young people is excellent - up to date with the latest research and development in this field."
• "The optician was very professional, and had an excellent manner with a child."

Cons:

• No significant cons related to family and children services were mentioned.