McDonald's Reviews Summary

Service Quality

Pros:

• "The person on drive thru, I believe his name is George was extremely fast at handing my food out as well as very polite."
• "Very well organised by the staff team and excellent service. Greeted almost immediately while waiting in outside queue."
• "Went late evening, was quiet. Staff were rushed off there feet with about 10 online orders as well as 5 odd orders in store and weren't waiting more than 10minutes. Food was hot and staff were polite. It was also quite clean!"
• "Staff always polite and helpful."
• "Especially the employee that manages seating! Nice and spacious McDonald's too."
• "McDonald's in Fratton! The staff are always very nice the restaurant is always kept clean. The staff go above and beyond."
• "Shout out to Luke today who whilst cleaning outside overheard me say I'd forgotten to pick up straws and quickly asked me how many I needed and went into the store to get them for me! Customer service at its best thank you Luke"

Cons:

• "Worst service ever! Watched for 15 minutes as staff members wandered around aimlessly with no one despatching orders to the restaurant eventually got our food after 35 minutes."
• "Staff always look miserable."
• "Every time we come here through the drive through they always forget at least 1 thing they are absolutely useless."
• "Not helpful at all when it came to an error message on the MC Donald's app."
• "So Poor. Drive Thru was shut - no explanation being given by staff."
• "Waited 15 minutes for cold food and lukewarm coffee."
• "Poor service with staff standing around doing nothing except talking."

Food Quality

Pros:

• "Crispy chicken meal...burger was good...chips cold and not fresh...coke was strange tasting."
• "The food is nice. We used the drive in option."
• "Food was good too. The Big Mac and Chicken Select Tenders were both tasty and hot."
• "Food great, good service."
• "All food was good. Hot. Enjoyable."
• "The food is consistent and they have resisted inflation pretty well - good on them."
• "Food as to be expected from McDonald’s, consistent and filled the craving."

Cons:

• "Got the order wrong again for my son it was only him wanted food as my partner and me will never eat from there again always wrong order cold food."
• "It was so cold in there, you don't want to eat in there and freezing to death or catch a cold."
• "Ordered a veggie wrap as I am a vegetarian, only to take a bite into a chicken wrap."
• "Although we ate within minutes of purchase, in the car park, everything was luke warm or cold."
• "I ordered 2 cheeseburger happy meals .. both were stone cold."
• "Big mac was cold and limp. The fries were cold and anemic."
• "The food was awful. Fries not fully cooked through, chicken burger bland and tasteless."

Facility & Accessibility

Pros:

• "Free parking I live in Southampton and as strange is this sounds I don't normally shop in the city."
• "Located within retail park free parking for 30 mins after that it's pay and display."
• "There is lots of free parking and plenty of grass to let your dogs out for a quick walk."
• "Free parking easy access by car or on foot. Wheelchair accessible entrance."
• "Very big shopping centre. Has two multistorey car parks."
• "Parking is ample and 30 minutes free providing you obtain a ticket."
• "The car park is free for 30mins just make sure you get a ticket anyway."

Cons:

• "The worst thing about this restaurant is the awful smell of human excrement as you walk in and out of the restaurant."
• "Restaurant was fairly clean although the staff were actively cleaning one section."
• "Food was reasonable (as expected), but the restaurant was not particularly clean."
• "A terrible experience with unclean tables and dirty floors. No one cleared their tables and no cleaner on site."
• "The place always feels a little messy when you eat in, it need a good clean."
• "Only went for coffee, but we were greeted by the outside bins overflowing, and by the looks of it, had been for a while."
• "My main issue is the disabled toilet was disgusting and dangerous to use."