McDonald's Reviews Summary

Service

Pros:

• "Jo-Anna impresses me today while I was waiting for my order."
• "Hopefully this is a sign of change, Kate you're a credit to the company and thank you again for swiftly sorting the issue."
• "Customer service was impeccable, and the food was hot."
• "The manager was very polite and friendly."
• "Very fast service for a quick meal on the drive threw."
• "The service was very speedy and the staff were helpful and understanding."
• "Although busy service was quick."

Cons:

• "Absolute shambles in here. People getting the wrong orders and we waited around 15 to 20 minutes for a cappuccino and a McFlurry!"
• "Never will order from this place again absolutely terrible service they do not send sauces for nuggets or selects etc."
• "Very very very slow. Loads of people waiting and one was playing on a till and the other was walking around."
• "Pathetic staff just standing around talking to each other while people are trying to get served."
• "All the staff seemed like they did not want to be there and didn’t greet the customers with a smile."
• "everytime i go it gets worse."
• "It was horrendous, the service was so slow."

Food Quality

Pros:

• "Chicken legend and chips were both hot and crispy."
• "And the fries were actually cooked and actually had salt on them."
• "Love a Maccys breakfast every now and then."
• "The fries were the best in a while, and nothing appeared thrown together as fast food sometimes does."
• "Probably the first McDonald’s I’ve gone to where the hot apple pie was actually hot."
• "Clean everywhere & great service."
• "Sauces & sugar brought to you on your table to avoid a mess at the condiment stations."

Cons:

• "Food was cold hot chocolate was just watery."
• "Ordered through just eat, never again. Arrived cold, sauce missing that was paid for, leaking drinks everywhere, food was terrible."
• "Food that never comes hot and even sometimes tastes inedible."
• "The Fries were an absolute abomination."
• "Food always cold, and when you order large they always only fill chips half full."
• "Mc chicken sandwich dry. Chips burned no salt on took ages for food arrive at table even though no one in hardly."
• "Got a delivery from the food was not edible the big Mac was like it was dipped in water."

Order Accuracy

Pros:

• "I ordered a triple cheeseburger... by the time I got to the next window the young lady was already waiting there with the burger."
• "This branch actually remembers that it has 'GRILL ORDER PARKING BAYS' unlike other branches I've used."

Cons:

• "This Particular McDonald’s really struggle to get orders right!"
• "This is an absolutely shocking place at getting orders right. They ALWAYS miss something, usually condiments."
• "The last two orders we have made to be delivered have had over half the items missing."
• "Absolutely fuming ordered by uber app turned up half my order was missing £12 worth."
• "My burger was delivered incorrectly, quick chat with the helpful young lady who delivered it and it was resolved in a timely manner."
• "Worst McDonald ever stay away- always missing items, even from drive through."
• "The last two orders we have made to be delivered have had over half the items missing."