McDonald's Reviews Summary

Service Speed

Pros:

• "The food we received was hot and tasty and everything was correct, service was fast."
• "Swift service, reasonably priced. Exactly what you want!"
• "The initial queues were managed speedily and efficiently."
• "The service was quick and the staff polite and friendly."
• "Service is very fast, food and drinks are superb."

Cons:

• "Drive through was appallingly slow. Waited in a queue after ordering for over 8 minutes just to pay!"
• "Terrible. Always slow. Usually have to wait at least 20 minutes when using the click and collect in the car park."
• "It took 23 minutes from the moment I drove in until I got my food."
• "Will not come here again. First time mine and my son's breakfast took 40 mins to come out."
• "Service within is pretty terrible, have had 30+ minute waits, many items missing both on collection and delivered orders."
• "Arrived at 9pm. Very slow order delivery."
• "Do not go if your in a rush waited 25mins after ordering."

Staff and Customer Service

Pros:

• "I went in for a breakfast 20 minutes ago, Sean (in the Grey) shirt took my order... He gave me my breakfast on the house.What a gentleman - Sean has made my day!!!!!!!"
• "The stars are for the very friendly staffs in the drive through service."
• "Food is always served hot and on the one occasion our order was wrong they were quick to rectify and apologise."
• "The lady at the window was very friendly and nice."
• "Good aspect: guy at the second window was very polite and friendly in their service."
• "I Got Served by Sergio. He Had excellent Customer Service and was extremely helpful."
• "The staff at this branch showed a kindness to our Scout Group today that went way above and beyond the call of duty."

Cons:

• "I will never return to this Mc Donald’s and I warn all customers that they will blame their inefficiency on being a pandemic."
• "Rude staff we were not greeted staff are miserable. We were given wrong milkshakes."
• "Extremely unorganised, staff didn't seem to know what they were doing."
• "The slowest service and the most sorry looking staff I've ever seen."
• "Went on a Saturday night so I understand they were busy, but still seemed like the staff didn't have a single care in the world."
• "Awful service, they clearly don't care about customers or getting their order right."
• "The staff need training! I ordered a fish fillet at the counter and I bit into it only to find it was not fish but chicken."

Cleanliness and Hygiene

Pros:

• "Upon arrival I noticed how clean the Car Park was."
• "Recently visited this restaurant the place was reasonably clean."
• "If however you do go to the branch, you'll find its clean and efficient."
• "Very clean and tidy, staff were polite and smiley, toilets were impeccably clean!!!!"
• "Moreover, the restaurant maintained a commendable level of cleanliness, contributing to a pleasant dining atmosphere."
• "The fast food wasn't fast.. But it was fresh and hot. I appreciate that even though it took some time. The toilets and the restaurant area in general was clean and well looked after."

Cons:

• "But probably the worst offense of all is this place is disgustingly dirty."
• "Absolutely disgusting… food all over the floors, sauces spilled all on the tables and floor."
• "Probably the worst McDonald's I have ever been to. There was rubbish everywhere."
• "The floor is also feral and there’s so many visible hygiene issues i won’t even begin to list."
• "Finally the place is filthy! You can see into the open kitchen the floor looks like it’s not been mopped all week and food and packaging debris everywhere."

Order Accuracy

Pros:

• "The food quality was surprisingly good. The fries were perfectly golden and crisp, while the Big Mac lived up to its iconic status."
• "The Food was Excellent Hot and Cooked to Perfection. The Bun was Super Fresh."
• "Food is always served hot and on the one occasion our order was wrong they were quick to rectify and apologise."
• "The Big Mac meal was hot, presented well, and appetising."

Cons:

• "This location NEVER gives you the sauces that are supposed to come with your order unless you remind them at the counter."
• "Got UberEats from here, and multiple times food has come with HALF THE ORDER MISSING!"
• "Our food took forever to come out... Our order was finally called with cold 🍟 the banana milkshake had very little flavouring."
• "The food that arrived was drastically different compared to what we ordered."
• "Once again we get home and the order is missing something."
• "Totally messed up the order. Drove 15mins to get food during a nightshift. Charged the wrong amount and my food was missing."
• "Every time we order from here, we always get missing items."