The Real China Reviews Summary

Value for Money

Pros:

• "The venue is a cosy place that was clean. The food was exceptional...Pricing was very fair."
• "Love the refill drinks option!"
• "To be honest the food qualities and the price in the town centre are unbeatable."
• "The food is nice but I always eat the same thing so I haven't tried some of the dishes. I feel that it is reasonable prices for lunch at around £22 including a refillable drink."
• "Competitively priced with a wide selection of Oriental dishes and a few English sides like chips, onion rings etc."
• "Nice food and good price."
• "All you can eat buffet in the Food Court St Stephen's Hull...staff very friendly and helpful...good value too."
• "Saturday lunch time price was - £7.95 Unlimited refill on soft drink cost £2.30. Total cost for lunch £10.25 Would recommend for quick bite to eat."

Cons:

• "How can a child of 10 years be charged an adult price meal?...It's a rip off, beware!!"
• "Was rather shocked when charged full price for our daughter (1 year old) Because she ate a prawn cracker and piece of chicken...charge seemed excessive..."
• "We went as family of 4 (2 adults/2 small kids under 7) and they charged our kids with full adult price £6.95!!!"
• "Booked a table for 8 people 5 adults 3 children...she said the child is over a certain height...charged at 4 adults...very rude unprofessional and spoilt what was a family outing."
• "...problem is, I'm a kid and I'm pretty tall (161cm) and you have to pay a lot for me just because I'm tall. That makes no sense, I'm not an adult. I'm only 11."

Customer Service

Pros:

• "Staff were very welcoming, well presented and polite."
• "The staff were very friendly and cleared the tables promptly."
• "...staff are kind and friendly, highly recommended if you need for some exotics oriental food."
• "The staff clear your used plates quickly so they are not piling up."
• "...the staff are very pleasent."
• "I enjoyed eating here, staff very friendly and helpful."
• "...staff very friendly, food amazing, nothing was too much trouble, great value for money..."
• "Really enjoyed the visit, great choice of food from starters to deserts...Good value too."

Cons:

• "Word of advice simply don't bother even dining."
• "What a mess staff and management in front of door no maintenance inside queue and dine in place. No Communication staff each other what a bad lacking and bad customer service..."
• "Called in for tea last night...when I asked if they could do that she said no and was very rude about it. I won't be returning and would advise to avoid !!"
• "Am disgusted my 14 year old daughter...the owner allowed three girls to pay for their food and then told my daughter as she was not eating. She had to go and sit outside on her own until they had finished their meal..."
• "One of the Chinese waiter who wears glasses is a racist."
• "Chicken not cooked properly...waiters not very friendly asked for a glass of water you would of fort I just killed one of her family members wouldn't recommend until they sort there selfs out."
• "I've visited restaurant with my family as my birthday treat and was very disappointed...Toilets are disgusting and smelly any way. I'm very, very disappointed. Won't go back."
• "Absolutely rude staff!!! We politely asked if we could get some waffles and a kitchen staff rudely told us no instead of explaining it wasn’t in service..."

Food Quality

Pros:

• "The food was exceptional although there was one of the chicken selections that was a bit tougher to get through."
• "The food is nice, not as much choice as other buffet locations - but the lower price reflects this."
• "...the food is constantly topped up and warm, soft drinks are re-fillable and the staff are very pleasent."
• "Nice food and good price. I have popped in for dinner. It was good for food choices as they have load of foods such as starter, main cause, and dessert. The seafood looks nice and tasty."
• "All you can eat is usually a case of quantity over quality. But this restaurant changes that. Every dish on display was delicious and hot."
• "Really enjoyed the food here. Piping hot, great selection and very tasty..."
• "One of the best and my favourite chinese restaurants in hull the food is absolutely lush and I like the fact you can refill you drinks and sadly you can't at wings anymore, I prefare the quality of food aswell is much better defo recommended"
• "The food is of decent quality and the decor is certainly authentic. Good prices too, compared with other 'all you can eat' style places I've been to in other cities."

Cons:

• "However, the worst part of my experience was discovering hair in my Salt and Pepper Chicken dish."
• "Terrible food, rotten watermelon, closing everything as if I did not pay for it ( they told me I have one hour time as I arrived at 8 pm but they started removing the dishes at 8.30 pm, poor customer service, poor taste of food, poor options to eat."
• "However on our most recent visit the food was not the best most was dry and burnt and the refillable drinks was constantly playing up and half of the drinks you couldn't choose from"
• "Food was cold and stale, the chicken had woody breast. The chicken was as chewy as leather. Hairs all over the chicken wings causing me to nearly be sick."
• "Been here a few time but not again. Cold chicken, in some trays, but the total lack of food hygine is truly astounding."
• "It is disgusting I will not be eating her again I asked for a refund because it made us all sick it gave us belly ache and the runs but they refused, so I will be speaking to food trading standards, the hygiene is atrocious it’s filthy shall not be eating here again spent 65 pounds to get Ill that’s just a law Suit waiting to happen you haven’t heard the last off this, in my eyes it should be shut down."
• "Tasteless food n soggy prawn crackers, worst takeaway we've had the misfortune to have delivered, and the staff were unhelpful when we complained, just said contact foodhub n get your money back, certainly wont order from here again, yuk, went in the bin"
• "does not deserve even one star. really disappointing experience at the real china today. worst Chinese restaurant we have ever been. felt humiliated by staff. the special fried rice was off. chicken wings were rock hard. some food were cold. Chinese tea tasted nothing like Chinese tea, and served in a coffee cup. cakes were dry."