Tai Pan Reviews Summary

Food Quality

Pros:

• "Top class menu and very attentive staff."
• "Excellent food could not fault it."
• "The Dim Sum platter was very good, you can tell that they are all hand crafted and individually had lots of great taste and textures."
• "Good food, really authentic Chinese food and I can’t explain it because it is really good definitely worth paying a visit."
• "The food was piping hot and very tasty."
• "The food here is delicious and authentic."
• "The food is amazingly delicious. We had the royal banquet - beef black bean sauce and chicken black bean sauce."

Cons:

• "Sadly the food today was really poor, the carpet is filthy the chairs are shabby, it has really gone down since the last visit but the food was always good until now, prices have rocketed."
• "The food for the main course was stone cold when it arrived, leaving it inedible."
• "The cold meat platter was too warm and mostly fat."
• "Starters were ok but the mains (which took an hour to arrive after the starters) were all plain with zero flavour."
• "The chinese mushrooms with seasonal vegetables were soggy, chewy mushrooms with pak choi and nothing else, really not nice at all."
• "All the food was p*** poor."
• "The battered sweet and sour chicken was too tough."

Service

Pros:

• "Lots of staff who all help when passing (no one server per table nonsense here)."
• "Staff. Honestly, they work hard, and as with most businesses, limited to staff depending on the time you go."
• "The staff are very attentive and helpful."
• "Staff were attentive and polite."
• "Staff were friendly, helpful and efficient."
• "The level of service is amazing from the staff who are all very friendly and attentive."
• "The staff are lovely, they showed us to a parking spot and opened a till so we didn't have to queue at all, then they packed our bags for us."

Cons:

• "On arrival, huge canteen type atmosphere with about 200 customers seated at the tables and only 9 waiter staff trying to serve everybody."
• "We waited for our main meal was 1 hour 45 mins and had to ask 5 separate waiters for it."
• "No good service. Staff never come when ask them to."
• "The service staff were quite abrupt and not welcoming in any way."
• "Serving staff is kind of in a rush and has limited English communication skill therefore it could affect your dining experience."
• "Terrible experience. Given meat when asked for vegetable and my girlfriend is a vegetarian."
• "Waited for 50 mins for food came cold and raw and staff argued, raised voices at us when we complained so had to walk out."

Atmosphere & Decor

Pros:

• "Space is good and bright."
• "Beautiful and big restaurant."
• "Nice atmosphere."
• "The Tai Pan is bright and clean."
• "Banquet hall style seating. Quite impressive when full."
• "Service is always a pleasure and the atmosphere is 5 star."
• "This restaurant was so clean and upon entering you are greeted with such a beautiful water feature."

Cons:

• "Decor in restaurant is dated & in all honesty could do with some updating."
• "Decor is more like a school canteen."
• "The place was a bit crowded and the usher was quite rude."
• "No ambience in the place, bare walls, disgustingly dirty toilet area and completely disinterested, impersonal staff throughout the whole evening."
• "Like a busy Witherspoon's. The tables were cramped together."
• "Dirty carpet and tatty furniture dominate the restaurant making it feel more like a cafe than a restaurant."
• "It's just a big room with lots of tables."

Value for Money

Pros:

• "Good value for money."
• "2 x all you can eat buffets (£12.90) and 4 large diet cokes came to £37 so its quite reasonable."
• "The supermarket have a great range of foods at very good prices."
• "The price was very reasonable."
• "Prices reasonable. Been quite a few times and never been disappointed."
• "Vale for money is great, portion sizes are generous."
• "Food is very good. Would have got more stars, but I found out at the end of the bill, They charge £1.50 per head for two pots tea between eight people, considering they just keep Topping up with hot water and not a pot of tea for everyone, and They add 10 percent service charge on top of it."

Cons:

• "It's literally just 'ok' but the food is comically expensive for what you get."
• "Price was steep in comparison to other restaurants nearby, but can be justified by the great atmosphere and the grand room."
• "They don't do a kids portion in meals and a meal costs around £10 without sides."
• "Very expensive for what it is."
• "The restaurant was very expensive given the quality of the food."
• "It's just a lot of money for an average Chinese."
• "The price is high too compared to other places."