The Livery Rooms - JD Wetherspoon Reviews Summary

Customer Service

Pros:

• "Jess is our favourite as she’s very particular about customer service."
• "The member of staff that tried to help, was amazing tho. He went out his way to try to help."
• "Service is always spot on and the staff are very friendly hardworking."
• "Charlie who was an absolute delight friendly funny and nothing was too much trouble made us feel welcomed and enjoyed a laugh absolute credit to the company."
• "There's a young lad working there called Rob who is very hard working and friendly."
• "The staff pleasant and helpful."
• "Staff were friendly, service good and efficient."

Cons:

• "Staff did nothing."
• "The staff barely have much to say when bringing things to the table, the odd grunt suffices as a hello."
• "Family asked for refund and just kept getting shouted at about law."
• "The manageress refused to come and speak to me in the end and all I wanted was to pass comment on the service and refund process."
• "Attended this week. Very disappointed in team member Holy. Her customer service skills appear to be lacking."
• "Young staff very rude young boy. Working behind the bar only about 18. Arrogant. More likely a millennial. Didn't know how to speak or treat his elders."
• "Dining experience spoiled by rude and discourteous staff."

Food Quality

Pros:

• "Had an excellent breakfast here on a Sunday morning, as we were heading off to visit East Riddlestone Hall."
• "Fab. First time we have been to the beer garden. Service was quick food hot n tasty drinks cheap n spot in as per and staff very friendly (especially james)."
• "We have just had a lovely steak cooked to perfection."
• "The food was really good.... No complaints."
• "Great food, company and drinks."
• "The vegan burger itself was tasty."
• "The food was all perfectly cooked and it arrived in what felt like a few minutes."

Cons:

• "After my mum and auntie ordered fish & chips yesterday, they found the fish was raw so made a complaint."
• "The 13 quid large mixed grill was a concoction of leftovers - inedible, chewy and cold."
• "Burgers were as equally as bad with no sauce, cold buns and as dry as my sense of humour."
• "Tables dirty cleaning things left on table! Moved table still dirty got a burger with bacon and bacon was disgusting it was cold maybe from previous days then microwaved !! Its a no from me."
• "The food is bland, the mixed grill was dry and doesn't warrant the cost, the missus pizza was also bland, extremely crispy on the edges and watery in the middle."
• "Food came very overcooked, to the point of burnt."
• "My burger was dripping in grease."

Atmosphere & Cleanliness

Pros:

• "For Keighley, it's crazy to say how nice this Spoons is."
• "The atmosphere is nice it doesn't feel like a pub unless you are right near the bar so when going to eat with family it's cozy."
• "Lovely Wetherspoons with a massive outside area to catch the sun."
• "The whole building looks very impressive."
• "An attractive historic building, it has been recently refurbished and extended with an interesting' inside outside ' beer garden."
• "The outside area is stunning and the inside is nice too."
• "Really nice airy place, now with a great beer garden and smoking area."