The Stone Trough Reviews Summary

Food Quality

Pros:

• "The food has a great flame grilled flavour, and tasted amazing."
• "The soup starter was lovely and the bread roll was so soft and fresh."
• "Replacement food was delicious as were the other meals."
• "Food took a little to cook but was all freshly cooked and tasted fantastic so was defo worth the wait."
• "The food is exceptional."
• "The food was incredible. My parents have been a few times and it has always been high quality."
• "The meal was amazing very warm welcome from the staff the young lad and lass behind the bar were really friendly so polite definitely recommend going and prices were cheap for the potion size."
• "Food very good. Waiting time unacceptable - 40 minutes for mains and 30 minutes for desserts apart from the waiting times everything else very good."

Cons:

• "One of our meals arrived cooler than expected."
• "The chips were hard, The burgers were overcooked & the kids meal wasn’t even edible."
• "The food is absolutely atrocious the Sunday roasts were that bad we had to ask for our money back and go elsewhere."
• "Really disappointed as I've been many times and it's been fine. Really disappointed with the standard of food."
• "The fish was very watery and completely bland, no taste whatsoever. The batter was very thick and uncooked on the inside."
• "Food was horrible chicken was like plastic left all the food apart from chips we bought 2 meals and left all of it bearing mind in mind was sent back and freshly cooked staff was okay."
• "The hunters chicken was tiny (no bigger than the palm of my hand) and had a slice of burned bacon topping it and a slice of cheap cheese... what really annoyed me was that the sauce came on the side and not on the actual meal."
• "Advertises opening at 11. Twice now i have arrived at 11.10 and its all been locked up. waste of time when you have travelled there on works break time."

Service and Staff

Pros:

• "The staff were great, very friendly."
• "Stopped off unexpectedly en route to the airport. Lovely food. Fantastic value lunchtime set menu. And really friendly and welcoming staff."
• "Booked a table at stone trough to celebrate my graduation and on finding out about this, the manager, Jai, was very kind and applied a discounted offer."
• "Every single member of staff was so warm and friendly, the view sat outside was BEAUTIFUL, lovely decor, really speedy great service."
• "The staff found my son’s wallet on Christmas Eve. They put it behind the bar and when we picked it up all the cash was in it. Trustworthy, brilliant staff."
• "We have tried a few times now and still it's had not got any better. After waiting over 45 mins in a quite pub the food was cold and the rosted parsnips an poptatoes Shrivelled up. The staff are argumentative and not helpfull. We will not be going back."
• "Service was great and that who the stars are for. Overall the cost of the food and drinks did not match the experience."
• "Friendly polite service and the food was great. . We will be back. We were encouraged to download but, a shame that the Ember Inns app wouldn't load on mine or my wifes phones."

Cons:

• "Absolutely disgusting behavior by staff. When we entered inside the staff looked at us like what these guys doing here."
• "My last review was a 5, but I’m really disappointed with how badly standards have slipped. Lock on men’s cubicle has been broken for months now."
• "Terrible practise of adding a tip automatically to the bill that I have to manually remove."
• "Unfortunately we were very disappointed on our first visit and won't be returning. Food was absolutely awful, nobody was interested in my complaint about inedible steak."
• "Although the table had been booked 2 weeks in advance as we had a family gathering coming up upon arrival there was no details on their system."
• "Ordered food and told it would be a 30min wait, which wasn't a problem for us. Ordered a burger with beef burnt ends a beef dripping dip. The burger was tasteless, no seasoning at all."
• "Staff were lovely and freindly and great atmosphere but food was awful. I had what is described as posh fish finger sandwiches and all I got was batter and bread☹️ I never like giving poor reviews but my food was awful."
• "Very poor food and the app is a mess. It created double orders and the food menus didn't correlate with what was on app."