Chateau Reviews Summary

Atmosphere

Pros:

• "The interior had a clean and bright yet comfortable atmosphere."
• "Great atmosphere, set menu and service."
• "It's very local and relaxed."
• "Feels warm and inviting."
• "The atmosphere is very nice!"
• "Such a relaxed and friendly atmosphere."
• "The atmosphere is lovely and inviting."

Cons:

• "Someone who I can only guess is the owner/general manager came out, barked orders rudely at the waiting staff and the whole energy in the restaurant changed."
• "The other issue I had was with some of the other clientele there who were rude and arrogant."
• "Very attractive from the outside, but the tables are all attached. Felt all cramped, quite claustrophobic and we walked straight out."
• "For me the decor is what would prevent me visiting again unless I really wanted Lebanese food. There’s a preponderance of cheap plastic flowers hanging from the ceiling, and the lighting is harsh."

Service

Pros:

• "Very good service. The staff were all wearing masks, QR code was available for the Contact Tracing app."
• "Staff are friendly and courteous with very good service."
• "Good service and quick availability deserves this 5 star mark."
• "Professional and discreet service."
• "The staff were so polite, friendly and efficient."
• "Really friendly staff and lovely service."
• "The service is fast and attentive."

Cons:

• "The only downside was a recent experience where I wanted to eat in the eatery but the head waiter did not want me to eat inside."
• "Very poor customer service. My mother and I walked into this shop. We were met by a shop assistant who clearly had no time for customers."
• "We went on a Saturday and it was busy, so the service was a bit slow."
• "When arrived was greeted by a very nice Waitress, Ruby who was friendly and very efficient however unfortunately her shift ended and the waitress who took over was awful."
• "The server had a hard time remembering our order."
• "Absolutely appalling service."
• "Shameless & rude staff."

Food Quality

Pros:

• "Everything we chose was delicious, but the baklava is exceptional!"
• "The duck liver was very flavorful and tasty. The pasta with rabbit and veal Ragu was also very good."
• "The braised lamb is so tender and tasty, so is the sea bass."
• "The best shakshuka I’ve eaten in my life."
• "The food is great value and good quality - solid Arabic food, but their real forte is dessert!"
• "The mezze style menu has great variety and each dish (of the 8+ we ordered) was excellent and clearly of great quality."
• "The food was excellent. We had the poached egg and avocado on rosti - delicious."

Cons:

• "I heard the people on table next to me complain that the cake they had was dry, 'the driest cake I've ever eaten' was the exact words used by the customer."
• "It is not a bakery even if it says so."
• "Given the prices, I find it average. Coffee is ok but you have much better places in Chiswick."
• "Two salads took over 40 minutes to make."
• "The food is NOT great. It's so dry and we heard the couple on the next table complain about the same thing."
• "Eggs Royale might as well be eggs on toast with a bit of salmon - nothing I couldn't have made myself at home - because there was hardly any hollandaise sauce."
• "Had shashakta (baked egg in tomato etc) was cold, egg wasn't nice, bit hard, bread good but could of been more slices to soak up the tomato base."

Value

Pros:

• "The prices are very reasonable, as well. I’ve been to other places in Chiswick that offer much less value & quality for a higher price."
• "Very very nice and fair prices."
• "Generous portions and great value for money (especially for the area)."
• "Good pricing too."
• "It's fairly decent priced."
• "Still, 4£ for it felt like a fair price."

Cons:

• "Given the prices, I find it average. Coffee is ok but you have much better places in Chiswick."

Accessibility

Pros:

• "They offer indoor & outdoor seating & one could hire the floor upstairs for parties or reserve a table for a big group of people."
• "While there wasn't a paper menu listing what was gluten-free, the owner was quick to point out which items were."
• "They are on Deliveroo, but also offer takeout."

Cons:

• "Unfortunately there is limited space inside."
• "No good access to toilet."
• "Very attractive from the outside, but the tables are all attached. Felt all cramped, quite claustrophobic and we walked straight out."