Burger King Reviews Summary

Customer Service

Pros:

• "Staff and manager is very helpful and pleasant."
• "Service was good and friendly."
• "To be fair to the staff that are there they were very pleasant."
• "Really nice staff, seating upstairs and food was hot."
• "Great service is a very busy location, the staff don't receive great praise, which is unfair... they work hard & do their best."

Cons:

• "Rude horrible customer service."
• "They messed up our order twice the man taking my order was very rude."
• "The staff were standing about chatting and using their phones. Pretty poor."
• "The employees BG in Waterloo can hardly be bothered to talk, let alone take a customers orders."
• "Staff need training here... Wasted my time... Won't be back to this branch..."
• "I have never experienced such a lousy, awful, rude service in my life!"
• "Rudest staff ever! Customer service is a myth in there."

Food Quality

Pros:

• "It is a regular Burger King, clean and efficient and the food is good."
• "Great burger and great chiken chilli doritos."
• "Originally came to Burger King for the haloumi burger, however they said they’d stopped doing them:( so I Had a fish finger burger which was lovely!"
• "The food is good and served fresh."
• "Food was so delicious and fresh."
• "Burgers are great."

Cons:

• "The food was awful and tasted disgusting."
• "Cold food that didn’t taste right."
• "The portions are ridiculously small,bad taste,awful service!!!"
• "Another fast food outlet ripping off the public serving STONE COLD chicken nuggets."
• "Never again: Mozzarella sticks I think 2 days old."
• "Cold and distasteful, like it was left for ten minutes."
• "Chips were cold, burger was pretty awful to be honest."

Service Efficiency

Pros:

• "Really great, went in and ordered on the self service no problem. Very quick service."
• "Very quick service & plenty of seating upstairs."
• "Fast service with most burgers ready for order."
• "Thursday lunchtime at 1pm and they provided ample food and quick service."

Cons:

• "It was slow, there was only two people at the till, no air conditioning and the food was kinda dry but the good thing was we got extra sauce :)"
• "The order took way too long to arrive."
• "15-20 minute wait and didn't even seem busy."
• "Been waiting for a burger and chicken strips for 20mins, nearly missed train."
• "Waited 28 minutes for my food to come when I had my 8 year old son."
• "Service isn't particularly fast, and the place gets crowded at times."
• "I waited 15 minutes for my order and had to abandon it to catch a train."

Facility

Pros:

• "Very clean and tidy there."
• "Plenty of seating upstairs."
• "This is good store, although more of the seats are upstairs which aren’t step free by any lift but the store has some seats are downstairs."
• "Burger King at Warteloo station has enough dining space."
• "Cleaning also done by then and there so less mess."

Cons:

• "The staff on the phone personal phones while cooking the food we are going to eat."
• "very busy place, not very clean."
• "The counter was absolutely dirty, coke strawe, blue roll the floor, the didn't have ketchup !!!"
• "Pigeons inside, rubbish overflowing, some guy passed out in the corner of the seating area."
• "It was a shame that there is no wheelchair/ pram access to the upper seating area as there us very limited seating down stairs."
• "the whole place is awfully sticky and staff doesn’t seem happy."

Pricing and Offers

Pros:

• "Used this burger king on Sunday and made my order with defense discount just fine."
• "Got a free ice cream because there was a mix up and we were left waiting for a while."

Cons:

• "Flat warm soda drink and charge me £12 for one reg meal and 2 chicken strips on its own."
• "Does not accept Burger King app vouchers despite heavily advertising the app."
• "They would not accept my defense discount."
• "Do not take offers from the app."
• "All burger King in the UK is overpriced and this is no exception."
• "This place was shocking, crazy price I paid over £5 for a kids meal and over £8 for chicken strips and a tiny portion of chips."
• "More expensive than other BK's."

Order Accuracy

Pros:

• "I typically ask for no cheese on my burgers which is often ignored/forgotten even in higher end restaurants however I've never had that problem here."

Cons:

• "They messed up our order twice the man taking my order was very rude."
• "You'd better check if your order is correct. They gave me the wrong burger twice."
• "Didn't get half of what we ordered."
• "Food is cold and orders are often wrong or missing bits."
• "Just walked out of this waterloo branch after making a complaint about receiving the wrong order."
• "This is review for waterloo station burger king! I try to use this but every time I do its no tea no coffee no hash browns and to make it worse they give you wrong food!"
• "Over charged me on my order and wasn't served a cheese burger that I also ordered!"