Halfords - Erdington Reviews Summary

Customer Service

Pros:

• "Thank you Chris for your excellent service that is always carried out with a smile and friendly attitude."
• "The service we received from 'Mike' recently was excellent. The knowledge advice and time he gave us was really first class."
• "These guys were amazing. Needed quite a bit of work done on my mini as it had been sat in a garage for a while."
• "Really pleased with the service I received, if you’re looking for a windscreen wiper speak to Michaela at the Erdington store."
• "Had my car serviced today and in spite of them being under pressure with shortage of staff they pulled out all the stops to get my car serviced by 12.00 midday."
• "The technician who replaced the light bulb was very knowledgeable, efficient, polite and cheerful, it was a positive experience for myself."
• "The staff were very helpful and friendly."

Cons:

• "Went in there for a battery but I face an employee named George with a very unfriendly attitude towards me."
• "The staff in here need to realise without customers they will be out of a job."
• "The guy just ignored what I said and stated you have chosen these and what you buy is what you get."
• "However, as usual the other guy on the till and some of the other staff are rude, unhygienic (serious odur issues) and just can't be bothered."
• "Store person didn’t seem bothered about helping at all."
• "However Abdul needs to learn some manners and how to act more professionally."
• "Poor customer service."

Product Availability and Stock

Pros:

• "Ordered and paid an item for collection and before going in the store to pick it up, I rang the customer service team to double check it is available and I was reassured by the team that the item is in stock."
• "Click & collect went well with Erdington Halfords shop."
• "The trade card discount is good, and the stock levels are usually quite good too."
• "Found what I wanted and took it to the tills."
• "I bought a large roof box from Halfords Erdington using click and collect. Despite being busy when I arrived they were very helpful."
• "I made an online purchase recently and went to store in Erdington to collect it. the store assistants were very helpful."
• "Great service as usual by the guys at Erdington castle vale shop."

Cons:

• "Email and text notifying me item ready for collection never arrived."
• "Disappointed with Halfords. Looked online for a cycling helmet, checked availability in store and they had the one I wanted. When I got to the store to purchase it, it couldn't be found."
• "Unfortunately terrible Bike repair service. Communication is terrible, get promised an update call back several times and doesn't often happen."
• "They had my bike for nearly 3 weeks... they're useless."
• "I made my way to the store but my order could not be found."
• "Really poor customer experience, ordered trolly jack online & collected in store ( after a week of no contact ) was given the wrong jack which cost half the price."
• "I was told that the item is not in stock and no one from the customer service team contacted them."

Staff Attitude and Professionalism

Pros:

• "Thank you Jav and thank you halfords for all your help."
• "Picked up a new bike from this store, excellent customer service and helped me with getting the right height and direction of the grips on the handle bars."
• "Jess in the Erdington store was so friendly and knowledgeable."
• "Staff excellent, service quick, had lights replace and was replaced professionally and quickly."
• "Halford’s is consistently helpful, pleasant and professional."
• "Alex at the Erdington store was fantastic. Very helpful and friendly."
• "The two members of the Halfords staff were very helpful, knowledgeable and friendly."