Address: Station Rd, Kingswood, Bristol BS15 4XX, United Kingdom
Phone: +441179579700
Rating: 4.7
based on 189 reviews.
Customer Service
Pros:
"Amazing service from Tom May while purchasing our Vauxhall Mokka."
"A pleasant process thanks to Tom May who made everything easier and super clear including all of the paper work which I always find stressful."
"Tom was very professional, not pushy like lots of car sales he wanted to sell of course but wanted you to be happy."
"Tom was great in his explanation of each step and all controls of the vehicle, felt fully looked after at every stage."
"Total confidence in Tom who answered any questions quickly and kept me informed throughout the whole process, Tom is the reason I returned to this dealer Great service."
"Tom May is always friendly, welcoming and informative. An asset to the business."
"Tom was both courteous and very, very helpful."
Cons:
"Please avoid at all costs."
"Poor experience with this company. Dents and scratches on new genuine parts with paint bubbles of the edges of body panels and white paint spots."
"Went there on Monday 3/7/2023 there was no one to help my enquiry did say they would get someone to phone Tuesday to me as yet no one have."
"Didn't really want to sell me a car!!"
"Very patronising and unprofessional wanted to book a test drive for last week they told me today would be better."
"It's a pity that it costs so much though!"
"Never again. They put so much pressure on you it puts you off."
Staff and Management
Pros:
"Just picked up our 3rd Duster from S J Cook & Sons. It's nice to deal with a garage where the Sales Exec (Tom) and Manager (James) have been the same throughout our time over the last nine years."
"I was really impressed with S J Cook & Sons and their staff."
"The entire team at S J Cook & Sons was professional and friendly, but Cathy's personalised attention made all the difference."
"I would highly recommend SJCook and son. They are very welcoming, helpful and friendly."
"James Hardiman the sales manager he was very helpful and friendly."
"Cathy Collins was very helpful in providing me with all details of my car and the process in buying was explained clearly and went through easily."
"First time purchasing a car for many years and delighted with the whole experience from start to finish - very relaxed and friendly staff (Ashton and James)."
Cons:
"Part of carcogroup i would recommend to avoid for these reasons. if theyre brand is so solid why do they need so many company names?"
"I thought I would purchase from a local main dealer for peace of mind, how wrong I was."
"Dissapointed that when car brought back, petrol level was virtually zero, was touch and go that i would make it to local petrol station to fill up."
"Sold a rusty, dodgy brand new Dacia Duster, 12 miles on the clock."
"Latest visit was less wonderful. Extra work was advised after the service. Was quoted £200 for coolant change!"
"Have called on 3 or 4 occasions over last 2 weeks to try to discuss/view/testdrive/order a new motability car."
"They have delivered the car back to me 4 times, each time in a worse condition than the last."
Car Buying Experience
Pros:
"Just picked up my new Renault Clio Hybrid. Smooth process and very helpful Cathy who helped me choose my next car with regular updates every step of the way and is very professional and knowledgeable."
"From the moment we seen the car online, to arranging a test drive, to buying the car all within same day I hasten to add, we cannot fault any part of the process."
"I have nothing but praise for the service I received from Catherine when I purchased my Dacia from S J Cook & sons."
"Just picked up our new car and cannot fault the service."
"Thoroughly recommend buying from SJ Cook. Picked up my second vehicle from them today and very pleased with the service I've received."
"Highly recommend. Thank you to the team for making this experience a great one."
"Overall my experience with S J Cook & Sons was great it didn't feel like a car dealership it felt more friendly and real."
Cons:
"Avoid and purchase elsewhere! I purchased a Renault Approved used 2010 Laguna in January 2014."
"Under no circumstances should you take your vehicle for body work here if you even slightly care about your vehicle."
"Now I am stuck with a rubbish money pit of a car with no way out."
"We might have just gotten unlucky with everything that has happened and given the current reviews we believe it is the case, but unfortunately our experience wasn't great and created too much stress around a thing that was supposed to be extremely exciting - getting a first car."
"Bought a Renault capture 65 plate off these guys had nothing but issues."
"The bad was they were only prepared to honour the remaining manufacturers warranty that was around 9 months."
"After a couple of chasing emails, we have been assured that the remaining part of the refund is awaiting signature from the manager and will be with us by Tuesday. On Tuesday, after no sign of the refund, we had contacted the dealership again to find out that apparently the document awaiting the signature had in fact not even been given to the manager."
Vehicle Service and Maintenance
Pros:
"Letter from Dacia recalling car due to possible problem with air bag Contacted S J Cook who offered prompt appointment and carried out necessary work quickly and efficiently."
"Had a fault with my Renault Zoe. S J Cook & Sons knew exactly how to do all the diagnostic tests to get straight to the problem with my car."
"Just had out Renault Captur serviced by S J Cook. Everything went to schedule, service was very good as usual."
"I thought that the service supplied was excellent and the video that showed the checks that needed to be done very informative."
"Very pleased with the support from the S J Cook Service Team when my Zoe needed fault diagnosis and repair."
"Reception and Technical staff were friendly and helpful, kept me informed of progress, and dealt with the warranty claim for me. Excellent customer care!"
"Booked car in for service here - great customer service, very friendly and efficient."
Cons:
"Spares on Dacia diabolical layed back staff unbelievable search for better garage inevitable."
"Everything was great. Just a shortage of courtesy cars forced me to book a Month in advance."
"They have delivered the car back to me 4 times, each time in a worse condition than the last."
"Services staff amazing, especially after a complete hash by head office of Dacia."