J&R Trading UK Reviews Summary

Customer Service

Pros:

• "Before I say anything thank you Stacey from J&R for all your help."
• "Really happy. Phoned up and asked a bunch of questions. The lad on the phone was super helpful and patient."
• "Excellent experience. Lovely lady on the phone, polite chap at the counter."
• "Very helpful staff i spoke to 2 woman and they are the best customer service i have ever dealt with, Best in the country would recommend to any one."
• "Stacey was really helpful through ebay and messaged back really politely and timely."

Cons:

• "Would not refund me due to the cardholder not being present."
• "Customer service is no existence and are very abrupt and rude."
• "If you have a problem don't bother calling their number, you will only talk to someone in sales who will not be in a position to help you at all."
• "Rude customer service. Sent wrong part and doesn't accept any responsibility."
• "The call handler by the name of stacey had a stinking attitude over the phone and seemed to take pleasure in being completely unhelpful."
• "Arrogant staff won't put you through to accounts or get them to call back."
• "Awful customer service."

Product Quality

Pros:

• "Booked a collection, quick and easy collection. Friendly staff who were helpful and I know others who have been impressed with product quality."
• "Unbeatable Prices For NEW Driveshafts, Cheaper Than Usual Recon Rubbish For A New Part."
• "Best recon driveshafts.Plenty of stock here.Tip is try and take old driveshaft with you to save getting the wrong part."
• "Had Shaft fitted today mechanic said the shaft was good quality, easy to fit."
• "I could not find a drive shaft that would last in my Mercedes A class even the most expensive up to £600... they are brilliant the delivery was excellent at a very good price the car still runs without fault due to J&Rs upgrade."
• "Had them professionally fitted and absolutely perfect! Before had bad vibration when accelerating but now with J&R driveshafts fitted car driving great no vibration."
• "Just brought a Driveshaft from these guys... the driveshaft arrived quickly is of good quality and fitted straight in!"

Cons:

• "A part I ordered from them few years ago failed in 4 months."
• "Ordered 1 Driveshaft sent me 4 and charged me for 4, rang them to say that they had sent me 4 became very abrupt and argumentative."
• "Defective item sent out with absolutely no regard to rectifying the issue."
• "Poor attitude from staff, inferior quality item."
• "Drive shafts fail quickly, 1 month failed."
• "Very low quality of items, never buy anything form this company."
• "Appallingly low quality parts, bought 2 cv joints from J and R which stripped the drive shaft splines in a day."

Delivery & Returns

Pros:

• "Ordered nearside and off side driveshafts for my Corsa C... my parts arrived super quick and everything was right."
• "Found out about this company while trying to diagnose a problem with my dispatch... ordered on a Sunday, turned up Tuesday, £50 cheaper than my local motor factors and problem solved."
• "Ordered driveshaft. Arrived less than 24 hours from ordering."
• "Absolutely brilliant service called them because my driveshaft was not listed on their site, I was advised they needed to know how many inner joint teeth I had, luckily I knew, this was about 2pm Tuesday......2pm Wednesday it was in my hand :) Now fitted great product and great value."
• "What's a service these guys have done I ordered a set of drive shafts at around 12/1ish in the afternoon and got them before 9am the very next day."
• "They collected the wrongly ordered item and replaced it with the correct item no quibble just excellent service."
• "Website easy to navigate, I ordered two drivshafts and they arrived when stated, the next day."

Cons:

• "Send you wrong parts then expect you to return them at your cost."
• "They basically refused and pointed to their terms and conditions."
• "Rubbish customer service, Women on the phone wasn't helpful at all and really awkward to talk to."
• "Poor customer service, spoke with a customer service agent described the shaft required told me the part num turned out to be the wrong shaft."
• "I asked to return it at their expense and they refused."
• "Ordered and pay for 2 cv boot + fitting cone, received only 1 cv boot without cone !!!!! Anyway after 15min called J&R."
• "So then I had to return the driveshaft for a refund... DPD collected it and delivered it back to J&R on the 21st July - today is the 2nd of August and I have only just received my refund."