Foreign Car Spares Reviews Summary

Customer Service

Pros:

• "I was served by a cheerful and a very friendly funny character Gaz."
• "Warm friendly and fast, was a bit worried when I read the reviews but my experience was delightful."
• "The company handled my request quickly, politely and efficiently and I had a good quality used part in hand within the week."
• "I placed an order for a used engine for my car. They dealt with my order efficiently and professionally, kept their delivery promise and gave me excellent customer service overall."
• "He assured me that a full refund would be made in a day or two and true to his word, the refund is now in my wife's account."
• "Everything was supplied and fitted and a very good price. The car is now running smooth."
• "I ordered my front prop shaft for a Toyota (landcruiser) two days ago. They told me it would be in my possession within 3 working days. I got what I wanted one day early."

Cons:

• "Customer service very poor."
• "This the worst company I ever had in my life. They don't know anything about customer service and they always change their word whenever you call them."
• "Very rude on the phone I have used this company before and the service was terrible."
• "The person I have spoken was very rude and cynical as when I said I was going to take them to court he said 'ok see you then' and hang up."
• "The staff are extremely aggressive and inconsiderate, they do not admit mistakes they have made."
• "Rude and unhelpful staff."
• "When phoning them you either get the polite one who promises much and does nothing or the rude one who gives you a hard time."

Product Quality

Pros:

• "I did eventually receive a heater matrix in pristine condition and am now a happy customer."
• "It was extremely affordable, and the parts were in good shape."
• "I was equally pleased that the suction control valves that I had ordered were totally genuine OEM issue."

Cons:

• "Part was faulty... Said they would send replacement out. Never turned up so ordered elsewhere for expediency. Returned faulty part... they are going to charge 25% handling charge for a faulty item!!!!!"
• "The one that arrived was not even for my model of car never mind spec. It was also mouldy."
• "Ordered a rear diff for an imported car... The wrong part came, it wasn't for an import."
• "bought a rear bumper for my hilux which looked ok. fitted it and then found out it was starting to rust."
• "Part that arrived was not from the correct car and they know it, totally different."
• "They 'repaired' it however they used a faulty gearbox."
• "I bought a part with a 12 month warranty that failed within 4 months."

Delivery & Refunds

Pros:

• "I ordered a fuel pipe from this company (myself, not my son whose name will be on this review!) and the part was delivered very promptly."
• "quick response and very helpful: they got me a really good Honda jazz tailgate in the correct colour and fitted it at short notice."
• "I ordered a part from here and needed it ASAP from Birmingham to London, and they delivered (one day delivery)."

Cons:

• "Paid hundred of pounds for a part. Initially told 2-3 days. A week later still not even left the company."
• "I returned it, since then I have phoned these guys for 5 weeks now... the refund is being processed."
• "After many phone calls the company admitted that they didn't ever actually have a suitable engine to send to me."
• "I've been waiting over 3 weeks for money to be refunded. I keep emailing them but ignored."
• "Part has not arrived yet and was ordered two weeks ago."
• "I have asked for a full refund and was asked why.. I stated I was not happy with the service and wanted my money back but was told they would charge me for delivery costs and 24% deduction for cancellation fee!"
• "It is now 3 weeks later and I am yet to receive said refund and have resorted to raising a credit card dispute with the company."

Company Integrity

Pros:

• "After submitting the post below, I was contacted by Amit at FCS who was very apologetic about what happened, seemed very concerned and a decent genuine guy."
• "Excellent Service. Great Value For Money. Have Purchased Numerous Parts And Been Using Them For Over 15 Years+ And Never Had Any Problems."

Cons:

• "Avoid this company at all costs... They supply wrong parts, don't answer emails."
• "DO NOT USE THIS COMPANY!!!"
• "AVOID. We’ve been trading as an MOT Garage for over 40 years and I have never ever dealt with a worse company in all that time."
• "This is a terrible experience and they clearly do not care about their customer at all."
• "They conned us out of 500 pound and tried to charge extra 400 pound."
• "Scam company with nothing but pathetic excuses as to why they can't deliver the service or part they promised."
• "This company really is the worst I have ever had the misfortune of dealing with, please avoid at all costs!"