Halfords - Sheldon (Birmingham) Reviews Summary

Customer Service

Pros:

• "Shabs arrived and immediately remedied my problem."
• "Very helpful manager went to a lot of trouble to help me out, got me just what I needed for my vehicle."
• "Glyn was great help with both bikes from purchase to build and me collecting."
• "Gerry is a credit to Halfords and I hope he gets some recognition."
• "Very polite staff always willing to help with any questions or queries you may have."
• "Aliyyah is a credit to this store, she is so helpful and patient and knowledgeable."
• "The staff there absolutely wonderful and the manager there very professional and can't do enough for you."

Cons:

• "Not happy at all. Word of advice - listen carefully to your customers please."
• "Shoddy to none existent customer service."
• "Miserable git on the counter goes look on the website."
• "Nobody approached to assist, finally got to a staff member clearly not keen on helping."
• "Staff seem inexperienced and uninterested."
• "The manger vicky was rude and disrespectful, to her staff and terrible customer service skill."
• "The young chap on the desk was nothing short of rude."

Product and Service Quality

Pros:

• "They have done a great job installing it in my car."
• "Excellent service when I called in for a change of tailgate car light bulb."
• "Visited Halfords to purchase a faraday pouch and was pleasantly surprised how quick I was in and out."
• "Nice knowledgeable people who were keen to help."
• "Staff are amazing explain everything and bike always at the highest of standards."
• "Very helpful young man did all this, and pointed out the coolant was low."
• "The shop is clean, tidy and well presented."

Cons:

• "Very Disappointing bike check."
• "I have had the gov fix Your Bike Scheme voucher and I booked my appointment at Halfords and they did not fix my bike the only thing they want is the voucher."
• "I was sold an incomplete bike and was told I couldn't return the bike as it was incomplete."
• "Such a thieves and liers company."
• "Really disappointed with the service."
• "Proper shambles of a company and the staff don’t even know what planet they’re on."
• "If you have a bike you better find another place to fix it as they have no clue what they are doing."

Efficiency and Convenience

Pros:

• "Didn't have to wait too long before that got my wipers changed."
• "Ordered energy gels as well as hydration tabs for an up and coming cycle trip abroad."
• "Bike has been running perfectly since :)"
• "Ben was incredibly helpful."
• "Cost wise not too bad."
• "Surprised how friendly the staff are welcomed, greeted and had a tour of the store."
• "Twaha fitted it. He was efficient, courteous and pleasant."

Cons:

• "Over £50 spent, NO E-VOUCHER BY 01/01/2022."
• "Booked bike service (bought in Halfords Sheldon few months ago) Friday 13/01/23 at 15:00. When I get there was told by employee that there’s no one who can help me because everyone went home at 13:00."
• "We ordered Kids Bike today. When it came to payment, Halfords couldn't print receipt and system was not working."
• "Waited in a queue for 45 mins, then was told the machine was broken."
• "Very poor placed an order online Saturday morning told it would be ready within an hour went to pick it up 2 hours later still nothing."
• "Just been told have to wait till next week for a brake bleed on my bike because the bike mechanic has 4 bikes to do."
• "Ordering online with a gift voucher proved to be impossible as the system would not accept the information."